Worten launches remote technical assistance service for equipment repairs and diagnostics

During the isolation due to the COVID-19 pandemic, large areas are closed, making it difficult not only to purchase products, but also to provide technical support. In order to reduce the impact of the lack of technical services, Worten launched a remote assistance system, Worten Tele-Resolve.

The access is made through its website, and covers repairs, installations and equipment configurations, whether they were purchased or not in its stores, all with guaranteed remote diagnosis, says the company in a statement, without the need to travel to the store.

Worten Tele-Resolve joins a set of services offered by the company, such as free delivery for purchases made in its online store, or Worten Drive Thru, which consists of ordering via phone and collecting from the premises without leaving the car. Worten once again reinforces its proximity to the Portuguese, always in a logic of adding value and facilitating their daily lives, at a time when most are confined at home, points out Ins Drummond Borges, Worten's Marketing Director.

The new service aims to help the customer to detect malfunction situations, in remote format, always with a specialized technician to accompany, as well as install or configure the equipment.