Windows 10 | How to Fix Crash Error in Start Menu

The Start menu is the main gateway for browsing in Windows 10. So when it doesn't work the way it should, it becomes a problem. If the Start menu of your PC or notebook is crashing or not responding, here are some ways to fix it.

Important: You should back up any files you cannot lose before attempting some of the fixes listed below.

Option 1: Turn off and on your PC again

There is a reason why Roy in The IT Crowd Famous for it: “Have you tried turning it off and on again?” In a large number of cases, all you have to do to fix problems on your laptop or PC.

It is also by far the easiest method. Try restarting your PC, maybe a few times, and see if that solves the problem. Obviously, you do not want to do this regularly, but if it works, you will be ready to turn on the machine in a few minutes.

Option 2: Update Windows 10

Generally, errors like this are resolved when the next Windows update is released. Microsoft is constantly tweaking the platform, so keeping the system up to date is a great idea. It is likely that your version of Windows 10 will be configured to automatically install newer versions, but if this is not the case, you can do the updates manually, even without the Start menu.

The simplest way to open Settings is to hold down the Windows key on the keyboard (the one to the right of Ctrl) and press i. If for some reason this does not work (and you cannot use the Start menu), hold down the Windows key and press R to start the Run command. We also found that if Settings does not open from the main Start menu, you can first click on the search box and then click on the gear icon and this can make Settings appear.

In the box that appears, type the following text, including the colon: ms settings:, and click OK.

When the Settings app is open, you must click Update & Security. In the main panel on the right side you will see the Check for Updates option or the Download button in later versions as shown below. Click on it and install the updates that Windows offers. You will probably need to restart your machine when this is over, but hopefully that will solve the Start menu problem. If this is not the case, there are some other solutions you can try.

Option 3: Create new user profiles

Create two new accounts with administrator privileges. They must have administrator rights due to the tasks you need to perform. If you do not have administrator rights and / or cannot create new accounts, give up now and reinstall Windows and all its applications.

Log off and log on to one of the new administrator accounts you just created. Test to ensure that the Start menu is functioning normally. Otherwise, something is wrong and you can try to do everything again after trying the other corrections below. The point is that you need to get a new account by working with a functional start menu before the rest of this procedure helps you, so if you can't get to that point later, it's time to reinstall Windows.

Good news: If you have come this far, you can solve the problem. Now open File Explorer and verify that the folder options allow you to view system files, hidden files, and file extensions.

Log out of this account and then log in to the second new administrator account you created and again set the folder options so you can see "all". Browse to your folder: users \ Local TileDataLayer Database. You should see about 8 files. Select them all and copy them all to: users \ Local TileDataLayer Database, overwriting all existing files.

The reasons why you should create two new accounts to do this are: (1) when you log in to a new account, Windows creates a new start menu for that account (which we hope will be working) and (2) when You are logged in to an account, all these files are “locked” by Windows (to the logon account) and you will not be able to copy them.

Log off, log back on to the original account that had the damaged Start menu, and it should be working now. Note that all the customizations you previously made to the menu will disappear and you will need to redo them, but at least now you can.

To create a new Windows account, press Win + R and type in Control Panel. Now select User Accounts> Change Account Type> Add New User in PC settings. You will see some options that allow you to add users to your family or just for general use. Set up one of these and see if that solves the problem. However, do not delete your original user account as you will need it as soon as the bug is fixed.

Option 4: Use command line utilities

If the thought of fiddling with the code doesn't discourage you, there are a few utilities you can use to troubleshoot the Start menu problem. Before you begin, it is highly recommended to back up files you cannot afford to lose.

Scan file system

System File Check is an internal utility that, as the name suggests, goes through your system to check if anything is corrupted. The first thing you need to do is open the Task Manager window, which is possible by pressing Ctrl + Shift + Esc.

At the top of the new window you should see the option File> Run New Task. Click here, and then in the Create new task box, type CMD, but don't press Enter yet. In the area where you entered CMD, you will see a box titled Create this task with administrative privileges that you need to have checked. Now click on OK.

A new window now appears with a blinking cursor next to c: windows system32>. Enter the following command: sfc / scannow and press Enter.

Windows will now perform a check on your file system and let you know if it discovers any discrepancies. If you see the message Windows Resource Protection found corrupt files, but couldn't fix some (or all) of them, you will need to run another program to verify that these problems can be resolved.

At the command line prompt, type the following:DISM / Online / Cleanup-Image / RestoreHealth and be sure to include the spaces after each word.

This may take a while to complete; So, leave the PC at your disposal and make a cup of tea. When DISM is complete, you should receive a message stating that all is well. It is a good idea to run the sfc / scannow utility again to check for any other hidden system errors. If after all this you are still facing the problem, you will need to try more drastic measures.

Reinstall Windows Applications

As with the SFC section above, you will need to start the command line interface in Admin mode. To do this, press CTRL + SHIFT + ESC, select File> Run New Task and type CMD. Make sure the Create this task with administrative privileges box is checked, and then click OK.

You will see the black terminal window appear with a blinking cursor next to c: windows system32> prompt. Enter the word powershell, press enter and copy and paste the following command (yes, you can paste to the command line in Windows 10!): Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$ ($ _. InstallLocation) AppXManifest.xml”}

Press Enter, the process runs. Do not get carried away by the red error messages that may appear.

This is normal, if a little scary, but when the process is over, you will see the prompt appear at the bottom of the panel. Close the window and we hope your Start menu is fully operational once again.