WhatsApp Beta faces bug: This file does not exist on your device | Social networks

WhatsApp users complain about a bug that prevents them from listening to audio in the app. Recurring since yesterday, according to reports on social networks, the message Sorry, this file does not exist on your device takes the screen of the cell phone and the sound does not play. THE dnetc found that the highest incidence of problems occurs in smartphones with WhatsApp Beta, experimental edition of the app available only for Android.

The resolution of the problem with simple audio: users should convert the original file to .mp3. To do this, it is necessary to download and install an application on the phone. The procedure worked in tests conducted by the report.

Alert that the file does not exist appears on WhatsApp Photo: Reproduo / dnetcAlert that the file does not exist appears on WhatsApp Photo: Reproduo / dnetc

Alert that the file does not exist appears on WhatsApp Photo: Reproduo / dnetc

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The Opus to MP3 Converter application transforms audio files in .opus format, like those used by WhatsApp, into traditional .mp3. The walkthrough involves running the program on the phone; search for the media folder; and select the most recent files to be converted.

THE dnetc published a detailed tutorial on the WhatsApp audio tool: how to open and convert .opus to .mp3.

OPUS to MP3 Converter: free application works on Android Photo: Reproduo / dnetcOPUS to MP3 Converter: free application works on Android Photo: Reproduo / dnetc

OPUS to MP3 Converter: free application works on Android Photo: Reproduo / dnetc

The profile WABetaInfo, responsible for several leaks, recommended that users wait for the problem to be corrected, which should arrive through an automatic update. In our tests, it failed to uninstall WhatsApp Beta and install the traditional messenger edition. The problem keeps happening.

The WhatsApp office in Brazil did not recognize the bug. It is important to remember that beta software is susceptible to breakdowns that do not occur in the finalized edition, also called stable. In June, for example, Apple released iOS 12 Beta. Owners of iPhones have the possibility to test future system resources, but in an environment still with errors.

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