We tested the Anatel application that promises to help the consumer: already downloaded?
On the 26th, the Anatel Consumer app was launched by the National Telecommunications Agency. The app allows you to record and track complaints via mobile devices. The company's pioneering initiative attracted all the attention on the day of its release, but does the solution really work? Check out all the details of the new tool in the article below.
With the Anatel Consumer application, the agency intends to facilitate consumer access regulatory agency. But here are some remarks regarding how the tool works: Unable to open a new complaint directly in the application, you need to try to solve the problem with the desired service provider. Complaint opening is simple, but its purpose is to address complaints that have already been opened. The service protocol provided by the service provider (Hi, Vivo, Embratel, Claro, Nextel, etc.) must be inserted with the new complaint for Anatel to analyze the history and causes of the problem.
Anatel Consumidor has a guide with some relevant information, such as Consumer Protection Code topics and information about regulations and offers from operators. It is important to consult this option to make sure that your complaint is indeed well founded. At the top of the menu is a search magnifying glass, which can be used with generic phrases or terms. By selecting a topic, all information is revealed in a new tab.
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