On the 26th, the Anatel Consumer app was launched by the National Telecommunications Agency. The app allows you to record and track complaints via mobile devices. The company's pioneering initiative attracted all the attention on the day of its release, but does the solution really work? Check out all the details of the new tool in the article below.
With the Anatel Consumer application, the agency intends to facilitate consumer access regulatory agency. But here are some remarks regarding how the tool works: Unable to open a new complaint directly in the application, you need to try to solve the problem with the desired service provider. Complaint opening is simple, but its purpose is to address complaints that have already been opened. The service protocol provided by the service provider (Hi, Vivo, Embratel, Claro, Nextel, etc.) must be inserted with the new complaint for Anatel to analyze the history and causes of the problem.
All complaints are separated into categories, ie internet, telephony, TV, regulations and promotions. The consumer may reopen the complaint within 15 days if it has been unsatisfactory. The application allows signaling the agency in case of delays of negotiations after 5 days of opening of the request. The average time for complaints to return varies from 3 to 5 days, but may be up to 10 days depending on the circumstances. The Anatel consumer app is compatible with Android 2.3 or higher and can be downloaded directly from the Play Store via this link.
The solution offered by Anatel is extremely valid, but the perception regarding the operation of the service should vary according to each user and level of registered complaint. Many service providers should have mobile applications for the same purpose as they would avoid exhaustive contact with a customer service center. Regarding application performance, after two updates, its operation was improved
And, you already needed to use Anatel Consumer? Share with us your opinion about Anatel's initiative through the comments below.
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