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We tested the Anatel application that promises to help the consumer: already downloaded?

On the 26th, the Anatel Consumer app was launched by the National Telecommunications Agency. The app allows you to record and track complaints via mobile devices. The company's pioneering initiative attracted all the attention on the day of its release, but does the solution really work? Check out all the details of the new tool in the article below.

With the Anatel Consumer application, the agency intends to facilitate consumer access regulatory agency. But here are some remarks regarding how the tool works: Unable to open a new complaint directly in the application, you need to try to solve the problem with the desired service provider. Complaint opening is simple, but its purpose is to address complaints that have already been opened. The service protocol provided by the service provider (Hi, Vivo, Embratel, Claro, Nextel, etc.) must be inserted with the new complaint for Anatel to analyze the history and causes of the problem.

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  Registration page (left) and main page of Anatel Consumidor (right). ANDROIDPIT
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<p>A brief history of requests can be accessed by the user, and through this option it is possible to track the status of each complaint. Anatel reports little information during the handling of requests, but it is possible to observe at least if the case is ongoing or concluded. The return to the user is made by the service provider and, in some cases, Anatel contacts the customer by phone to find out if the complaint has been resolved or not. The registration made with the user's CPF, so the information needs to be true so that the consumer is not harmed later.</p><div class='code-block code-block-3' style='margin: 8px auto; text-align: center; display: block; clear: both;'>
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Anatel Consumidor has a guide with some relevant information, such as Consumer Protection Code topics and information about regulations and offers from operators. It is important to consult this option to make sure that your complaint is indeed well founded. At the top of the menu is a search magnifying glass, which can be used with generic phrases or terms. By selecting a topic, all information is revealed in a new tab.

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  Page that gathers topics of the Consumer Code. ANDROIDPIT
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<p>All complaints are separated into categories, ie internet, telephony, TV, regulations and promotions. The consumer may reopen the complaint within 15 days if it has been unsatisfactory. The application allows signaling the agency in case of delays of negotiations after 5 days of opening of the request. The average time for complaints to return varies from 3 to 5 days, but may be up to 10 days depending on the circumstances. The Anatel consumer app is compatible with Android 2.3 or higher and can be downloaded directly from the Play Store via this link.</p><div class='code-block code-block-4' style='margin: 8px auto; text-align: center; display: block; clear: both;'>
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The solution offered by Anatel is extremely valid, but the perception regarding the operation of the service should vary according to each user and level of registered complaint. Many service providers should have mobile applications for the same purpose as they would avoid exhaustive contact with a customer service center. Regarding application performance, after two updates, its operation was improved

And, you already needed to use Anatel Consumer? Share with us your opinion about Anatel's initiative through the comments below.

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