Users complain of connection problems on the XS / XS Max iPhones

Whenever Apple launches a new generation of iPhones, it doesn’t take long to point out possible problems with the devices (the famous #gate).

With iPhones XS and XS Max, of course, was no different.

In discussion forums like Reddit, the MacRumors and even Apple’s, users are complaining about the connectivity of the XS / XS Max iPhones when comparing them to older models – when, in theory, new devices should bathe older ones.

In summary, when comparing the quality of the signal reception of the operator of the new devices with the 8 or X, users are noticing that fewer bars appear (especially in areas with the weakest signal).

In one case, a user stated that in his home he always had two LTE signal bars with the iPhone 8 Plus and, now, with the XS Max, the device is often looking for a signal without a connection.

Golden Xs and Xs Max iPhones on top of each other

Such a user even exchanged the device with his operator (Verizon), but the new unit has the same problem.

And, doing a search on the forum MacRumors, the majority of users who are complaining are Verizon customers.

Still, there are also reports of customers from other operators.

In addition to 4G / LTE connectivity issues, some users are also complaining about Wi-Fi connectivity, stating that the connection speed on the XS / XS Max iPhones is slower compared to other iPhone models.

Apparently, according to reports, it appears that the new smartphones are giving preference to networks running on the 2.4GHz frequency over those running on 5GHz (this is when connecting to routers that use the same SSID for both frequencies).

Himself MacRumors did a test and found that, while the iPhone X was connected to the Wi-Fi network at 5GHz, the iPhone XS was at 2.4GHz.

The good news is that, analyzing the reports, both problems have everything to be fixed by Apple with a simple software update – let’s hope this happens as soon as possible, after all we have had many #gates and we don’t need one more .