Someone mistakenly thought that, with the apology and the announcement of the battery-exchange program at special prices, Apple would be getting rid of the red-hot potato it received in its hands with the beginning of the politics of the remaining iPhones (deliberately ) slow with time.
Even today we said the company was having trouble with the iPhone 6 Plus battery supply, which is not a very good start to this image cleaning process. Now, as stated by Reuters, the company is being questioned by the US Senate about its actions and is likely to have to send an executive to Washington in the coming weeks.
The republican John Thune, a South Dakota senator and chairman of the Senate Commerce, Science and Transport Committee, sent an Apple letter last 9 stating that “the sheer volume of consumer criticism directed at the company for its admission of the policy suggests it should have more transparency (from Apple) ”.
The senator asks Apple to better explain the decision to quietly compromise the performance of older iPhones, wondering if the company has notified users of the slowdown in software updates and whether users have the option to decline the update. (In this I already have the answer: at the.)
In addition, Thune asks if the company has considered making battery exchange free for affected users (instead of offering a discount, as they are doing) and also wondering if there is a plan to offer compensation to consumers who have paid the full price. for the replacement of components before 2018. The senator wants Apple's answers by January 23, about two weeks from now.
The senator's request is not the first case of public bodies questioning Apple about the policy: Earlier this week, the French consumer protection agency, DGCCRF (which is part of the country's Ministry of Economy), announced that it was starting an investigation. about Apple's actions. Under French law, it is a crime to deliberately shorten the life of a product to force consumers to change it whether the institution determines that Apple intended it or not.
· • ·
Meanwhile, the number of lawsuits filed by consumers or groups that felt affected by Apple's action continues to rise. Last time we talked about it, there were eight cases in American territory; now, already 30 in total and counting
We do not know to what extent these actions are motivated by a real feeling that Apple has acted as a mf or just a group of clients and lawyers wanting to make a mistake on one of the world's most powerful companies, but the fact that Apple You will have to go to court on dozens of different occasions in the coming months.
The good news for the firm's attorneys is that a sizable portion of these cases (13 of them, to be exact) were recorded in Northern California, very close to Cupertino. Oh, and no one else came by asking for $ 999 billion from Apple, so they can breathe a sigh of relief. Or no.
via Ars Technica, iDownloadBlog