Check out a step by step how to recover a lost cell phone on Uber
THE Uber sent a statement explaining how you can recover your lost smartphone, considering that during the carnival season there is a significant increase in the number of people who accidentally leave their mobile device inside the car.
There are two ways to recover your smartphone from a Uber: the first using another smartphone with the application, or also accessing the website uber/ajuda.
Recovering your lost cell phone on Uber
To retrieve the cell phone, the first thing to be done is to alert the driver so that he can find the object inside the vehicle. Soon after, the driver and the passenger combine the best time and place to return the object.
When accessing the website or the application of another cell phone, the user must log in with the password. The passenger pays a return fee that will be passed on to the driver due to expenses related to travel to the object.
Step-by-step from another mobile app
It is possible to recover the smartphone both from another mobile device and from the Uber website (Photo: Reproduction)- Log in to your account by entering your email or mobile number and password;
- Enter the menu and then "Your Travels";
- Select the trip and press the option “Lost items”;
- click in "Contacting the driver about a lost item";
- Your phone connects the user directly to the driver's cell phone number;
- If the driver answers and confirms that the cell phone has been found, arrange a time and place convenient for both to retrieve it;
- If the driver does not answer, leave a message in the mailbox describing the item and contact information so that the driver can easily contact you.
Step-by-step direct on the website:
- Log in to your account by entering your email or cell phone number;
- Access the Help area;
- Select the trip and click "Lost items" and then on "Contacting the driver about a lost object";
- Enter a phone number so that the user can be connected;
- If the driver answers and confirms that the cell phone has been found, arrange a time and place convenient for both to retrieve it;
- If the driver does not answer, leave a message in the mailbox describing the item and contact information so that the driver can easily contact you.
If the passenger is unable to contact the driver within 24 hours, he or she should contact Uber, who will try to contact the driver. To do this, just follow the procedures above, enter “Lost Items” and “Contact Uber about a lost item”
However, it is important to remember that personal items are the passenger's responsibility, and therefore Uber is not responsible for items left in the driver's vehicles.
