THE Twitter released the result of his first award and guess who got the first place in one of the categories! Exactly: Apple.
THE #TwitterAwards contemplated several segments in its first annual award aimed at customers who advertise on the platform.
Among so many categories, we will focus on #Customer, which awarded the best customer support channel. It was here that Ma stood out, receiving the Gold (Gold) thanks to the speed of responses in your @AppleSupport account.

Here's what Twitter said about Apple's customer support channel:
The average response time for an online customer service is long and exhausting 17 hours. Hours! @AppleSupport decided to do something about this sad number and used Twitter to answer customer questions and comments. Because of Twitter's instantaneous nature, they are also able to start conversations with customers at any time and incorporate media into responses to provide even more help to people when and where they need it most.
The Apple support channel opened its activities in March 2016, with Twitter being the first social platform on which Ma's support was present. With more than 150 thousand likes and retweets, the account already has more than 500 thousand followers and, as the text above says, interactions with customers are not merely questions and answers in text, but also involve photos, videos and various types of media. In addition to a support channel, tweets they are of great help and always have nice tips.
Illustrate your point. Draw, zoom, and add text to images before sending. pic.twitter/WKXfjlac5j
– Apple Support (@AppleSupport) November 9, 2016
The Apple support account offers help in English, from 5 am to 8 pm (UTC -8: 00) for the summer time in Braslia, from 10 am to midnight.
(via MacRumors)