Apple's saga with the iPhones batteries and their respective exchange program it continues and should remain so at least until the end of the year.
As we have been a few weeks since the last article on the subject and you may not remember everything, use and abuse this summary (yes, summarized) timeline of politics:
Ufa! All recapitulated, let's get to the news: Apparently, Apple is having trouble meeting the consumer demand for brand new batteries for their iPhones at special prices. As you can see above, Ma has already faced a beautiful shortage of stock with the components, and now has another type of pineapple in her hands: understaffed.
Although every Apple store in the world hires dozens or even hundreds of employees (by the way, I am always impressed by how many people are wearing the blue t-shirts in the promotion photos), Apple is being forced to make temporary staff hires. “Extra” employees have the sole and exclusive function of serving customers in search of battery replacement, as reported by 9to5Mac.
These temporary employees receive all the training given to "ordinary" employees, but apparently are only allowed to deal with iPhones battery issues; any other requirements must be met by “official” attendants. In addition, the company is also relocating a number of AppleCare employees who typically work remotely to stores as a complementary way to meet demand.
We have no information on whether the practice is being applied in Brazilian stores as well, but considering the sheer difficulty that getting a time at Apple Morumbi (in So Paulo) or Apple VillageMall (in Rio de Janeiro) is during this period of battery trouble or No, I would say that Apple would have already taken action on the problem had it wanted to.