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Some customers are going to change their MacBook Pro 2012/2013 batteriesā€¦ and coming back with brand new Macs! [atualizado]

Who apple user and as well as we're on We are majority here and you know that in addition to the tremendous quality of software and hardware, when purchasing a product from the company you will also have a beautiful after-sales, hardly found not only in technology companies but in any industry. But great when the company goes beyond what we know and can surprise us!

Some first-generation Apple Watch users who need repair, for example, may end up ā€œwinningā€ an Apple Watch Series 1 in this exchange, as reported by MacRumors. This is because, apparently, in some countries, Apple is out of stock of the original model. The difference between the models is not huge there (only the faster chip S1P, dual-core), but it is nonetheless good news. But nothing compares to what Apple has started doing in some countries now.

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According to the same website, some 2012/2013 Retina display MacBook Pro users with battery problems (holding less than 80% under 1,000 cycles) are receiving a brand new MacBook Pro when shipping their machines for repair. That's right! Imagine leaving your ā€œwar-oldā€ MacBook Pro at an Apple store, paying $ 200 to replace its battery and getting a glowing Touch Bar ?!

This all has a justification, of course: the lack of top cases with integrated batteries. This scenario should remain so until mid-September, when the top cases I will be back in the company's stock. Meanwhile, Ma is offering consumers two solutions:

  1. The customer simply waits until the top case be available again, and because of the inconvenience, Apple will bear the costs involved in the repair;
  2. Offer a functionally equivalent model to the customer.

I'm not stating here that you are going to deliver your ā€œtiredā€ MacBook Pro and get a 2017, but that's what happened to some users who shared their sagas on Reddit. The fact that even those who did not see their machines being replaced by the latest model released received a better one than they had (eg 2015 or 2016 models). It seems to depend on Ma's local stock.

The user NotsFor example, it said Apple switched its 2012 15-inch MacBook Pro to a 2017 Touch Bar model. The process took about ten business days, and it was allowed to keep its old MacBook Pro on hold. The only cost was the $ 200 battery service fee. Another who was also harmed by this unfortunate exchange was the Brazilian Lucasfsb, who did it all (probably paying R $ 1,100, which the value of the battery exchange here in Brazil). T bad ?! šŸ˜

Apparently, these exchanges are happening in Australia, the US, Brazil, the United Kingdom, and some other countries, and it doesn't matter if your Mac is covered by the AppleCare Extended Warranty.

Update 07/26/2017 s 09:08

Several topics in Reddit are already indicating that Apple is no longer replacing MacBooks Pro 2012/2013 that require battery repairs with a newer model, as indicated above, for example by the user. ajh103. According to him, the top case in question should be back in stock within 1-2 weeks. So Ma is informing customers that they should simply wait for the part.