Solutions for the most recurring Moto X Play issues
Get straight to what interests you:
1. Problem with calls with Moto X Play
Several users reported problems with calls with Moto X Play. The user listens perfectly to the call, but the person on the other line hears nothing unless the call is made by speakerphone. This issue seems to be present among devices that have been upgraded to Android 6.0 Marshmallow.
Our reader @Paulo Drea says it has solved the problem with the HF Button Widget app, which uses the headset to activate your Moto X Play sound system. The app has very good reviews on the Play Store and it really seems to work. However, until the end of this agenda, we could not test the application, so we do not guarantee its effectiveness. But you can try by downloading the app here:
HF Button Widget (<= KitKat)
The second option, unfortunately, is to take the device for service, as this can be a manufacturing problem.
2. Screen rotation issue in some applications
Some users are reporting issues with screen rotation in certain applications. In these cases, the display rotates horizontally sometimes and the app remains stuck in portrait format. Restarting the device may resolve these issues, although this solution may be temporary in most cases.
If you are experiencing this problem, restart the device in safe mode by pressing the power button, and then press and hold Power off. Click OK when Restart in Safe Mode appears. If the problem persists on restarting, go to the applications installed on the devices and remove applications that were installed days or hours before the problem arose. Often an application with suspicious behavior can interfere with system operation.
Also consider a Factory Reset if these two alternatives do not solve your problem. Find everything about how to get the system back to its factory setting at the link below:
3. Problems recognizing "Ok Google" command
There is an incompatibility between Moto Voice and Google Now, especially when both are enabled on the device. Here's how it works: If Google Now is enabled on your device, Moto Voice doesn't work very well. This is because both services use the device's microphone simultaneously, and this versatility is not well conducted on Moto X Play.
We recommend that you choose only one voice service, in which case we indicate that this is Google Now. Moto Voice is nothing more than Google services but with the ability to customize the initial activation command. Make sure through the Google Now settings if the language you set for the service is Brazilian Portuguese, as this may also interfere with system usability.
4. Wi-Fi and Bluetooth connectivity issues
Problems with Wi-Fi and Bluetooth are common on new devices. Therefore, if you are having trouble receiving the Moto X Play's Wi-Fi signal or Bluetooth connectivity, follow the steps below to resolve this issue.
Turn off your device and Wi-Fi router for at least 15 seconds;
When you turn on both devices, go to the "Battery" settings and make sure power save mode is off;
Go to the available Wi-Fi networks, tap the desired network and click "Forget";
Retype the password for this desired connection and try connecting again;
Still in the Wi-Fi settings select "Advanced" and check if the MAC filter is accessible to the router.
If you are having trouble connecting with your car's Bluetooth, we recommend you consult the vehicle manufacturer's manual. If your problem is with connectivity between other devices, be sure to delete all previous pairings and set them up again. Problems with the Bluetooth modem and future system updates may correct.
5. Device does not recognize microSD card
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