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Pick Mi: Understand How Xiaomi Technical Assistance Works in Brazil

Xiaomi has arrived to warm up the Brazilian market, and has already made a good impression with the Redmi 2 announcement for $ 499. However, many users have doubts about how to operate the after-sales and service delivery of the company in Brazil. To differentiate itself from other competitors, the Chinese brought Pick Mi, the technical assistance that goes to the user through an indite initiative in Brazil. Check out more details in the article below.

Pick Mi: How It Works

Xiaomi is investing heavily in Brazil, as evidenced by the opening of the company's first production line outside Asia. In addition, Mi is adapting its entire customer relationship, SAC and after-sales structure to meet national demand. The company has exclusively brought to the country Pick Mi, the remote technical assistance that goes to the place where the user is. The project is a pilot of the company, which initially serve 11 cities of Greater So Paulo and will soon expand to other states in the country.

Through an application embedded in Redmi 2, the user can contact the online chat from Mi. All data will be passed to the attendant, who will schedule with the user the best day, place and time for the collection of the device to be repaired. It is possible to register a business or residential address, which must be specified by the user during the service. The user will receive the service protocol, and after opening the repair request it will be possible to follow in real time the locomotion of the biker to the address entered for device pickup.

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Xiaomi team responsible for the national operation (in the background). / ANDROIDPIT
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<p>The same procedure will be applied on return, where the SAC will schedule a new day and time for the delivery of the repaired device. The user will be able to accompany the return and return of the professional, both on withdrawal and on return. The attendance technology (<em>online chat</em>) owns the company, but the service provided by the professional (motorcyclist) resulting from a partnership of Xiaomi with <em>startup</em> Loggi, which also provides services for Google Brazil.</p>
<h2>Pick Mi: Warranties, Exchanges, and Returns</h2>
<p>Xiaomi has fully adapted to Brazilian law to support users purchasing branded products in the country. The user may call upon the manufacturer's service to address any issues such as exchanges, returns, purchase regrets or product warranty. Products approved and marketed by Xiaomi in Brazil have the following warranty terms:</p><div class='code-block code-block-4' style='margin: 8px auto; text-align: center; display: block; clear: both;'>
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PRODUCT
WARRANTY TERM
Cell phone 12 months
Loader 6 months
Drums 6 months
Earphone 6 months
Data cable 6 months
Battery bank 6 months
Activity Monitor (Mi Band) 6 months
Covers and films 6 months

According to the company's website, the time to repair and return the product properly filed by customer service for up to 30 calendar days, as stipulated by the Consumer Protection Code. In addition, the company stands ready to repair or replace the product in case of defects caused during the assembly or shipment of the device (factory defects).

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Hugo Barra during the Redmi 2 and Pick Mi service announcement event. / ANDROIDPIT
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<p>Part of the information was released during the company's event held in So Paulo, but can be consulted through Mi Brasil's official page. In addition to conforming to the country's legislative standard, the company launched the Pick Mi initiative, which may fall in the taste of Brazilian users. During the event, Hugo Barra gave some clues about the possible arrival of Mi Home, the company's concept stores that are available in only 6 Asian locations. In addition to exposing the company's products, Mi Home offers training and support for users. Few manufacturers invest in service alternatives in Brazil, such as Motorola, which already repairs its devices in its flagship store.</p>
<p>And what did you think about the Pick Mi service? Will Xiaomi get the job done?</p><div class='code-block code-block-5' style='margin: 8px auto; text-align: center; display: block; clear: both;'>
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