Xiaomi has arrived to warm up the Brazilian market, and has already made a good impression with the Redmi 2 announcement for $ 499. However, many users have doubts about how to operate the after-sales and service delivery of the company in Brazil. To differentiate itself from other competitors, the Chinese brought Pick Mi, the technical assistance that goes to the user through an indite initiative in Brazil. Check out more details in the article below.
Pick Mi: How It Works
Xiaomi is investing heavily in Brazil, as evidenced by the opening of the company's first production line outside Asia. In addition, Mi is adapting its entire customer relationship, SAC and after-sales structure to meet national demand. The company has exclusively brought to the country Pick Mi, the remote technical assistance that goes to the place where the user is. The project is a pilot of the company, which initially serve 11 cities of Greater So Paulo and will soon expand to other states in the country.
Through an application embedded in Redmi 2, the user can contact the online chat from Mi. All data will be passed to the attendant, who will schedule with the user the best day, place and time for the collection of the device to be repaired. It is possible to register a business or residential address, which must be specified by the user during the service. The user will receive the service protocol, and after opening the repair request it will be possible to follow in real time the locomotion of the biker to the address entered for device pickup.