When Apple launched the 12-inch MacBook, it introduced a new mechanism on the machine’s keyboard known as “butterfly” (the old keyboard is known as “scissors”). With it, Apple was able to create less thick keys and, consequently, thinner notebooks. The natural consequence, however, are keys that “travel” less when pressed.
It’s not that long since the 12 ″ MacBook was launched, but we’re already in the second generation of the butterfly mechanism – which came with the MacBook Pro with Touch Bar. And there’s a reason for that, since the first generation had some problems like , for example, specific keys that were “stuck” (without offering the same tactile feedback).
But even though the second generation of this mechanism has been “enhanced in the smallest detail to increase comfort and responsiveness, offering four times more stability” (according to Apple), users have also faced problems with the key click / sound.
Such problems made user Matthew Taylor’s patience simply end. So he created a petition on Changes.org calling on owners of MacBooks Pro with Touch Bar to come together to force Apple to perform a recall for the machine.
Apple, it’s time: make a recall of all MacBook Pro launched since the end of 2016 and replace the keyboards of all of them with new and redesigned keyboards that work.
Because these keyboards don’t work.
Each of Apple’s current 13 ″ and 15 ″ models of MacBooks Pro is sold with a keyboard that can become defective at any time due to a design flaw.
The problems are widespread, consistent and infuriating.
Recalling all of these MBPs would be expensive. Billion? Perhaps it is a recall of unprecedented size, implications and complexity.
And it is the right thing to do. If you can incinerate tens of billions in a stock buyback program that creates nothing of real value, you can certainly implant part of your cash on working laptop keyboards.
To make it clear: we don’t want another keyboard the same, which will fail again, as happened with Casey Johnston. We want a redesigned keyboard that works reliably.
A recent survey of the AppleInsider showed that the problem does exist. In summary, they used a data base from some Apple stores and service centers (a sample good enough for the study to be considered relevant) and showed that when a 2016 MacBook Pro with Touch Bar needs repair, the the probability of being a keyboard problem is 2x higher compared to older models of MBPs. ?
You have a MacBook [Pro] with butterfly keyboard? Are you facing some kind of problem? Share with us in the comments!
via Cult of Mac