Petition Calls for Recall for Apple's New MacBook Keyboards [Pro] recent

When Apple launched the 12-inch MacBook, it introduced a new mechanism on the keyboard of the machine known as "butterfly" (the old keyboard known as "scissors"). With it, Apple was able to create less thick keys and, consequently, thinner notebooks. The natural consequence, however, are keys that travel less when pressed.

Mechanisms (butterfly and scissors) used on Apple keyboards

Not so long ago that the 12 ″ MacBook was released, but we are already in the second generation of the butterfly engine that came with the MacBook Pro with Touch Bar. And there is a reason for that, since the first generation had some problems like for example, specific keys that get stuck (without offering the same tactile feedback).

But while the second generation of this mechanism has been “fine-tuned to increase comfort and responsiveness while offering four times more stability” (according to Apple), users have also faced problems with key click / sound.

Such problems made the patience of user Matthew Taylor simply end. So he created a petition on calling on Touch Bar MacBook Pro owners to come together to force Apple to recall the machine.

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press kit

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Apple, time: Recall all MacBook Pros released since late 2016 and replace their keyboards with new, redesigned keyboards that work.

Because these keyboards don't work.

Each of Apple's current 13 ″ and 15 ″ MacBook Pro models, sold with a keyboard that can become defective at any time due to a design flaw.

The problems are widespread, consistent and infuriating.


Recalling all these MBPs would be expensive. Billiards? Perhaps it is a recall of unprecedented size, implications and complexity.

And the right thing to do. If you can incinerate tens of billions in a share buyback program that creates nothing of real value, surely you can deploy part of your box on working laptop keyboards.

To be clear: we don't want another keyboard that fails again, as happened with Casey Johnston. We want a redesigned keyboard that works reliably.

A recent survey of the AppleInsider showed that the problem does exist. In a nutshell, they used a database from some Apple stores and technical support (a good enough sample for the study to be considered relevant) and showed that when a 2016 TouchBook MacBook Pro needs repair, the likely to be a 2x larger keyboard issue compared to older MBP models. 😳

Do you have a MacBook (Pro) with butterfly keyboard? Are you having any problems? Share with us in the comments!

via Cult of Mac