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Over 20 Million Ratings Disappeared from App Store

Hundreds of developers woke up in a nightmare last week when various apps have had their ratings deleted from the App Store. The “sweep” hit apps from giants like Google, Microsoft, Nike and Philips, as well as popular games from studios like SEGA, Disney, Ketchapp and many others.

The issue began to affect Apple's app store on October 23 and had not been resolved until early this week. Not surprisingly, countless developers came up to Apple with sticks and stones in search of an answer.

Indirectly, the company stated for the blog Appfigures that everything was just a error and that for almost a week, it was in the process of restoring ratings from all affected apps. To TechCrunchMa explained that none of the reviews were permanently deleted and that by morning all of them had already been restored.

App Store reviews are an important way for customers to share their experiences on the apps they have downloaded. During routine maintenance on the App Store, such assessments were temporarily affected by a bug, which has since been resolved. Although no ratings or ratings were excluded, data displayed to users was impacted over a period of time. We apologize for the inconvenience. All ratings and reviews have been restored.

THE Appfigures found out that over 300 apps from 200 developers were affected by the error, resulting in the elimination of 22 million of reviews of these apps. On average, affected software experienced a drop of 50% in classification in certain countries, such as the United States.

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Image: https://blog.appfigures/apple-erases-more-than-20-million-ratings-in-two-days/

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According to the analysis of Appfigures, the error basically affected all 155 countries where the App Store is available, with a noticeable impact on China, the United Kingdom, South Korea, Russia and Australia.

In this sense, some applications were hit with more out than others. Hulu, for example, lost 95% of US rankings, while Dropbox and Chase Mobile lost 85%. Several companies affected by the error told the TechCrunch that the removal of the ratings were not requested, so the surprise.

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