Just over a month ago, we covered here the story of Linus Sebastian's iMac Pro, whose repair of the broken screen was denied by Apple. The case now completely different, but also involves the iMac Pro and, once again, shows Apple's total unpreparedness in supporting this professional machine.
Quinn Nelson, from Snazzy Labs, tells the whole story in the video above (over 12 minutes). Basically, he had problems with VESA mounting kit which you bought from your iMac Pro. Unlike previous models, in the case of the iMac Pro Apple sells this support separately ($ 80 in the United States, $ 600 in Brazil), and the user himself who alternates between him and the original table base.
Two months after buying the iMac Pro, Nelson had to remove the VESA holder and put the original in place, and problems started. One of the original bracket screws broke and he could no longer remove it. Obviously, then resorted to Apple technical assistance.
The story goes on from difficulties finding one at Apple capable of handling the iMac Pro, communication delays / failures, parts damaged by Genius and even a new VESA mounting kit with the same problem in the first attempt to remove it. lo, one more broken screw.
In tweets published today (1, 2), after the video was aired, Nelson said Apple has already agreed to fully change its machine, but continues to criticize not only the company's unpreparedness to handle iMac Pro-related cases, as obviously by sell a VESA mounting kit for bum (or at least with screws for bum).
Nelson's case will surely have a happy ending after all, but Apple definitely needs to address this internal situation of the iMac Pro. It is nowhere near what professionals should expect after investing in such an expensive computer.
required to all who sent us this tip!