The problem of MacBooks Pro with stained screens it seems to have been, with the pardon of the pun, a stain in the history of Apple. A significant number of users found, to their utter horror, that their machine panels had a defective anti-reflective layer that could be damaged with cleaning solutions or even in contact with the keyboard, when closing the lid.
After recognizing the problem (nicknamed #staingate) and extending the warranties for the affected products to repair the dreaded problem, earlier this year, the company is once again announcing an extension in the period that affected users will be able to carry out repairs free of charge at the stores company or Apple Authorized Service Centers.
More precisely, MacBooks Pro with Retina display launched between 2013 and 2015 will have a period of four years (from the original date of purchase) with a guarantee for free repair of stained / peeled fabrics. The 2012 MacBook Pro with Retina display is no longer in the group, as we already reported, because it was discontinued in October 2013 – therefore, all units are more than four years old.
Apple confirmed to the MacRumors that the extended warranty program will continue to “be dealt with internally”, that is, no notice regarding it will be placed on the media and only users who seek a solution will be informed of the free repair – which, as I already put in the previous post about the subject, it makes no sense (not all MacBook users read the MacMagazine and similar sites, after all).
If you have been drawn with the problem, simply contact Apple support through its official website or application and provide your machine’s serial number, which can be found on the Apple icon in the upper left corner of the system, in “About This Mac”. It is also good to remember that, in some cases where the customer had already repaired the screen in third-party companies, Apple refunded the cost of the repair to the consumer – if it is your case, it is worth trying.