Nubank announced on Monday that it will reissue three thousand physical and virtual credit cards from its base. The measure is a precautionary data protection action against alleged fraud of which these customers may have been victims. According to the company, an analysis of transactions carried out in establishments with a history of problems motivated the initiative, indicated in Brazil.
According to the note, all customers involved will be notified of the situation by email. New physical cards will be sent to Nubank registered addresses over the next few days and, once activated, old ones will be canceled. Affected virtual card users should only generate a new one directly from the Android and iPhone (iOS) app.
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Nubank reissues three thousand credit cards that may have been fraudulent in Brazil Photo: Dvulgao / Nubank
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The company did not provide details about the type of fraud that may have victimized these customers, but clarified that information from the suspicious establishments has already been forwarded to the banner, which is responsible for dealing with retailers.
In the statement, Nubank's Vice President for Consumer Affairs said the bank's security models are under constant review. "We have decided to act transparently and preventively to protect our customers' data," explained Vitor Olivier.
Nubank has a number of security features that can help users protect themselves from bank fraud, such as face or digital recognition of app access, card lock, password, PIN, device disconnection and 24/7 service channels. In addition, the bank sends real-time notifications of all transactions performed and contracted by the account.
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