Since last December, we've been tracking cases of consumers suing Apple for a problem with iPhones battery older devices that led to decreased performance of these devices. The controversy was such that Ma issued an open letter apologizing and proposed some solutions to users, which included a software update.
However, not everyone took Ma's talk seriously. This week, 78 customers from various US states moved another to the collective against Apple, accusing the company of slowing the performance of iPhones to force customers to upgrade to a newer model. An excerpt from the court order, obtained and disclosed by MacRumorsdescribes the situation as "one of the biggest consumer frauds in the company's history."
Although technically complex in part, the scheme was logical and simple: the devices were designed badly, and Apple released software updates to hide the defects, increasing the effects of the defects primarily by slowing performance so that users of those devices had no choice but to be buying new batteries or upgrading your devices, resulting in additional Apple payments and maintaining a forced customer base.
Regarding accusations of programmed obsolescence, the program itself Greg Joswiak, vice president of marketing for iOS, iPhone and iPad, has already positioned himself. During an interview of a special episode of the The Talk ShowAt the beginning of last month Joswiak replied that this was a crazy idea: "Are we going to give users a bad experience and then they go and buy a new product from us?"
Apple currently faces 59 class actions in 16 US courts over the slow iPhones issue. Of these, 30 are reviewed by Judge Edward J. Davila of the Northern District of California. In addition, Apple has been cited in actions of at least 6 other countries for similar cases; The last one was presented last Friday in Ontario, Canada.
As the lawsuits unfold, if you are experiencing problems with your device's battery life, contact Apple Support for repair options. Ma is replacing the batteries of the iPhone 6 and later models for $ 149 until 12/31 this year.