The Virtual Light Agency is the power utility's online platform for issuing a duplicate account, requesting reinstatement of light after cutting, downloading paid invoice vouchers and other services. The Light website also allows you to change registration data, install debts, report fraud, consult the consumer history and request the migration to the digital invoice.
The platform rene all these options in an easy to follow index, without prior registration. Check out in the tutorial below how to use each of Light Virtual's services.
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Tutorial shows which services are available on the energy company's online platform Light Photo: Reproduction / Kickstarter
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Step 1. Open the Virtual Light Agency (agenciavirtual.light.br/agv) and enter the first three digits of your CPF and the Customer Code, which can be found in the upper left corner of the light bill in a rectangle. yellow. Press Enter to proceed;
Enter the first three CPF digits and the customer code to log in. Photo: Reproduction / Ana Letcia Loubak
Step 2. An answering protocol number will be generated. Save it and proceed.
Save generated protocol number Photo: Reproduction / Ana Letcia Loubak
Duplicate or consultation of debts
Step 1. In the main menu, press the Second Way / Inquiry Rates button;
Virtual Light Agency allows issuing duplicate invoice Photo: Reproduction / Ana Letcia Loubak
Step 2. A new screen will open with the outstanding invoices. In the Reason column, flag why the duplicate request. Then press the download icon to download the PDF account. It is noteworthy that the Simplified Account Path option, present in the main menu, performs the same function.
Please state the reason for the request and download the PDF invoice. Photo: Reproduction / Ana Letcia Loubak
Step 1. If your electric power has been cut due to non-payment, request reinstatement by accessing the Power-up after cut option;
Virtual Light Agency allows to request reestablishment of electric power after cut for non-payment Photo: Reproduction / Ana Letcia Loubak
Step 2. The account used to play this tutorial does not appear to be turned off on the Light system. However, simply describe the case in the Request Reason field. You can also attach documents to provide additional order information. When done, confirm under Submit. It is noteworthy that the connection request is not a free service and will be charged on the electricity bill.
Describe the request in detail Photo: Reproduction / Ana Letcia Loubak
Proof of Payment Issue
Step 1. To issue paid account vouchers, press the corresponding button;
Access paid invoice vouchers at Virtual Light Agency Photo: Reproduction / Ana Letcia Loubak
Step 2. A list will be opened listing the invoices paid. Check the download icon to download the voucher for the desired month in PDF.
Download the desired voucher Photo: Reproduo / Ana Letcia Loubak
Change of registration data
Step 1. Access the service in the option Change of registration data;
Virtual Light Agency allows to change registration data easily and quickly Photo: Reproduction / Ana Letcia Loubak
Step 2. Update the required information and press Save. It is noteworthy that the option My Data, present in the main menu, performs the same function.
Update lagged data and save changes Photo: Playback / Ana Letcia Loubak
Step 1. It is possible to install the payment of open invoices through the Light Virtual Agency. To request the service, I need to have at least two unpaid bills and a debt that does not exceed $ 2,000. If this is the case, go to Debt Installment;
Debt installment request is among Light Virtual Agency services Photo: Reproduction / Ana Letcia Loubak
Step 2. Enter a signal (minimum 40% of total debt) and indicate the desired number of installments. If you wish, please describe the request in the Message field and attach files to complement it. Check the Debit Card Authorization box and press the Submit button at the bottom of the page.
Fill in the requested fields carefully and authorize the installment payment Photo: Reproduction / Ana Letcia Loubak
Step 1. Customers who no longer wish to receive the traditional printed invoice can request to send the digital light bill by clicking on the corresponding option;
Virtual Light Agency allows migration to digital invoice Photo: Reproduction / Ana Letcia Loubak
Step 2. Fill in the requested data and accept the application form. Press the Submit button at the bottom right of the screen to complete the order.
Read and accept the subscription terms digital invoice Photo: Reproduo / Ana Letcia Loubak
Step 1. It is possible to report alleged power thefts (cats) or irregularities in the electrical installation at the Light Virtual Agency. To do this, select Fraud Report;
You can report fraud and irregularities through Light Virtual Agency Photo: Reproduction / Ana Letcia Loubak
Step 2. Fill in the requested data. You can attach photos that help prove fraud in the Occurrence Photos field;
Fill in the required fields and detail the occurrence. Photo: Reproduction / Ana Letcia Loubak
Step 3. Choose whether to identify yourself or make an anonymous report. Then confirm the action under Submit.
You can opt for anonymity when reporting fraud Photo: Reproduction / Ana Letcia Loubak
Step 1. To access your monthly consumption history, press the corresponding button;
Supply of consumer history is among the services offered by Light Virtual Agency Photo: Reproduction / Ana Letcia Loubak
Step 2. A graph will display the kilowatts consumed in each month of the last semester.
Chart compares kilowatt consumption per month Photo: Reproduction / Ana Letcia Loubak
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