Apple decided to change the way it repairs the iPhone X – at least when we are talking about a problem related to Face ID (new method of authentication of the device by facial recognition).
Until then, when Face ID had a problem or simply stopped working, Apple switched the iPhone’s front camera to see if it resolved. Otherwise, I would change the entire device. Now, according to an internal document distributed to Apple stores and Apple Authorized Service Centers obtained by 9to5Mac, the company is also changing the rear camera to see if the problem is fixed.
Weird? Yes, but this is easily explained. Right after the iPhone X launch, the user Razerx1 (from Reddit) explained that some features (both the front camera and the rear of your device) have stopped working. Only panoramic photos, videos Slow-Mo and time-lapse were working. Apple ended up changing his entire device, but a Genius explained that the TrueDepth (front) and telephoto (rear) cameras are somehow connected.
Because of this, Apple now recommends that its employees try to repair the device’s rear camera as well when an iPhone X has a problematic Face ID. If the problems continue, then the entire device must be replaced.
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