iOS 13.4 prevents FaceTime calls with old iPhones and iPads | Social networks

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The problem, which extends to the versions of the application for iPadOS 13.4 and macOS Catalina 10.15.4, affects users trying to communicate with devices such as iPad 2, iPad 3, iPhone 4S, iPad mini (1st generation) and iPod Touch ( 5th generation).

It is not clear whether the change is intentional or just a bug.

Apple has yet to comment on the case.

iOS 13.4 prevents FaceTime calls with old iPhones Photo: Divulgao / AppleiOS 13.4 prevents FaceTime calls with old iPhones Photo: Divulgao / Apple

iOS 13.4 prevents FaceTime calls with old iPhones Photo: Divulgao / Apple

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The change draws attention during the pandemic of the new coronavirus, a period when people should stay at home longer and can use features such as video calls to communicate with friends and relatives.

Some users reported the inability to communicate with parents or grandparents who use an old iPad, for example.

THE dnetc managed to test and prove the error, with the attempt of a connection between an iPhone 8 Plus running iOS 13.4 and an iPad mini (1st generation) with iOS 9.3.5.

When answering the call, the message "connecting …" appears on the screen, but it is not possible to communicate with the other user.

'Connecting ...' message appears on the iPhone screen during a FaceTime call attempt Photo: Reproduo / dnetc'Connecting ...' message appears on the iPhone screen during a FaceTime call attempt Photo: Reproduo / dnetc

'Connecting …' message appears on the iPhone screen during a FaceTime call attempt Photo: Reproduo / dnetc

On its support page, Apple recommends some procedures in case of errors in FaceTime, and one of them to update the operating system.

However, iOS 13.4 and macOS 10.15.4 are the latest versions available for the latest motherboard devices.

This Tuesday (31), the beta versions of iOS 13.4.5 and macOS 10.15.5 were released, but there is no way to confirm if the problem will be corrected in the next updates.

Also expected to fix a flaw that affects iPhone Personal Access, recognized by Apple last week.

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