Users complain about problems accessing Instagram and WhatsApp Business this afternoon. The problem was initially detected in the messenger edition aimed at companies. Now, however, Instagram has the following error message: It was not possible to update the feed.
The Outage Report website, which specializes in verifying the functioning of digital services, recorded more than 800 complaints about Instagram during the most acute phase of the problem. Both services are offered by Facebook, owner of the social network of the same name.
Instagram error message Photo: Anna Kellen Bull / dnetc
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Tests carried out in the newsroom proved that the Instagram application stopped working on Android and iPhone (iOS). In these cases, the typical behavior of displaying the last photo recorded by the service, without the possibility of downloading new images.
Pane affects Instagram Web Photo: Beatriz Cardoso / dnetc
Instagram Web accessible via the browser also showed instability and the 5xx Server Error alert. At the moment, the PC version seems to be working normally.
In response to dnetc, WhatsApp's public relations team said they were unaware of any problems, but that they would conduct internal consultations.
Instagram responded to us at 3:42 pm to say the service was back to normal. We are aware that some users are having trouble accessing their Instagram accounts. We are working to resolve the issue as quickly as possible, informs the note.
The last time Instagram went offline was last Tuesday (05). Android phone users reported that the message Instagram crashes continually was displayed when opening the app. The app's creators released a software update the same day, which resolved the bug.
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