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Instagram does not log in and users report an error

'Ups, terjadi kesalahan': Instagram tidak masuk dan pengguna melaporkan kesalahan

«Oops, an error occurred»: Instagram has been showing this message to some users trying to log in to the app this Tuesday (14). According to reports on the Internet, it is not possible to access the application, which has a white screen. According to the website DownDetector, the error started around 11 am and reached several countries, including Brazil. THE TechTudo contacted Instagram’s Brazil office, who explained that this was a temporary failure. The complete placement is at the end of the text.

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According to reports on Twitter, the error happens on Android phones. In response to TechTudo, a user explained that the app allows changing the account password and checking the profile by sending codes via email and phone, but the screen remains blank when trying to login. That same person said the problem came after trying to use an app to download Stories on a business account. The tool is the same as the one she used in her personal profile, but she had never presented errors.

1 of 2 Downdetector website shows increased number of complaints about problems on Instagram – Photo: Reproduction / Downdetector

Downdetector website shows an increase in the number of complaints about problems on Instagram – Photo: Reproduction / Downdetector

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Other users say that the problem started around 10 pm on Monday (13) and that since then, it has not been possible to access the application. Even on Google Trends, a tool that monitors web searches, there has been a sudden increase in the number of searches for «Oops, an error occurred» since last night. Some people even say they tried to contact Instagram support to find out about the error, but there was no feedback.

2 of 2 ‘Oops an error ocurred Instagram’ has increased search volume, according to Google Trends – Photo: Reproduction / Google Trends

‘Oops an error ocurred Instagram’ has increased search volume, according to Google Trends – Photo: Reproduction / Google Trends

Apparently, there is no pattern for failure. There are reports of problems in both business and personal accounts. Despite the complaints, some people are still able to access the service normally. TechTudo tried to reproduce the error, but managed to log into Instagram without problems.

So far, there is no solution to the failure. Some actions you can try are uninstalling and reinstalling the application, clearing the cache or changing the password. Sometimes, these measures help to solve problems in the social network app, but there is no way to guarantee that they will work in this case.

TechTudo contacted Instagram’s Brazilian advisory to find out about the error. In the afternoon, the company returned explaining that the situation had already returned to normal. “Earlier today, some people may have had trouble accessing Instagram. The problem has been resolved and we are functioning normally. We are sorry for any inconvenience, ”said a spokesman for Facebook, a company that owns Instagram.

Login to Instagram gives error: how to solve? See tips in the TechTudo Forum

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