A new policy involving Uber is filling social networks around the world with reports. Customers of the app, as well as Uber Eats, have complained that some runs and orders are coming out a hundred times more expensive than expected. Uber's undue charges are still unexplained and have caused problems for users in many countries.
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According to Engadget, the first cases were in Washington and San Diego, in the United States. Some time later, however, reports came from Europe and South America. Here in Brazil complaints of the same nature were also recorded.
Uber users complain about in-app charges Photo: Carolina Ochsendorf / dnetc
To dnetc, Thaisy Pcsen, one of the victims, said she ordered a pizza through the Uber Eats app and should pay $ 39. However, at the time of collection, $ 3,900 were released on the credit card bill. She even canceled the order, but the company still did not reverse the value. It took Nubank to intervene.
She received an email from the online bank saying that cases similar to hers were already being reported. Victim, Nubank explained that Uber applications work with the pre-authorization scheme when an order is placed. That is, the release made on the invoice and can be changed, modified or canceled according to the completion of the order.
Vtima contacted Nubank to request a chargeback on Uber Eats photo: Reproduction / Personal archive
In addition to this, other improper charges are being reported on social networks.
According to the Washington Post, the company admitted the failure and said the problem has already been fixed and there would be no need to call the banks to resolve the error. The newspaper said the passengers will be reimbursed for the abusive charge, but warned of the possibility of temporarily seeing an inaccurate travel fare on the card used to pay for the race. dnetc got in touch with Uber Brasil, who returned confirming what was said by the US publication.
Still according to the Washington Post, Uber gave the following return following a complaint from a passenger who was injured by the improper charge: "We understand that this has been frustrating. There was a problem that made your authorization too high. Our team has already fixed this problem. Thank you very much for your patience. "
If you have been injured, you can dispute the invoice amount directly in the app.