WhatsApp Business Web now allows you to send quick responses from your PC. The ideal function for companies that receive many messages and need to speed up customer service. Just like on mobile, the feature works through a keyboard shortcut. The complete sentence is then added to the text field and can be edited and then sent as normal.
READ: WhatsApp Changes and Releases Long-awaited Function
In the following tutorial, check out how to access the quick answers from the Business version of WhatsApp Web. To use this new feature, the answers must already be set up in the profile. This procedure must be performed exclusively by the mobile phone.
WhatsApp Business Web gains support for automatic replies; they are configured by mobile only Photo: Raquel Freire / TechTudo
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Step 1. Open a conversation in WhatsApp Business Web and type "/" in the message field. Your quick answers will be displayed. You can click on the quick answer you want to use or type the full keyboard shortcut and then press Enter;
Enter shortcut to desired answer Photo: Reproduction / Helito Beggiora
Step 2. The shortcut phrase will be automatically filled in the text field. If you want, you can edit the message before sending it;
Message completed automatically Photo: Reproduction / Helito Beggiora
Step 3. Finally, just press Enter to send the message. Your customer will receive the message normally and will not know that it is a quick response.
Automatic reply sent Photo: Reproduction / Helito Beggiora
Ready! Take advantage of tips to streamline customer service with WhatsApp Business Web.
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