Americanas generally sends e-mails with basic information about product tracking, stating only when your purchase has been dispatched and when it leaves for delivery. However, the user can obtain more detailed information about the shipment on the website of the Post Office or the carrier. That way, you can find out what city your order is in and have a more accurate delivery forecast.
In the following tutorial, check how to find the tracking code and track the delivery details on the website of the Post Office or the carrier. The procedure, it is worth remembering, is only available for purchases with generated invoice and order already sent.
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Learn how to track a product purchased on the Americanas website Photo: Luana Marfim / dnetc
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Step 1. Access the Americanas website and log in to your account. Then, click on your name in the upper right corner of the page, and go to "My Orders";
Access your orders Photo: Reproduo / Helito Beggiora
Step 2. On the order page, locate the purchase you want to track and click on the order number to open the details. Then, press the "track delivery" button;
Tracking product delivery Photo: Reproduo / Helito Beggiora
Step 3. The tracking number and carrier name will be displayed. That way, you can access the carrier's website and use the tracking code to find out more details about delivery;
Discovering the order tracking code Photo: Reproduo / Helito Beggiora
Step 4. In the case of deliveries made by the Post Office, the name of the carrier does not appear. In addition, the tracking code usually starts with "PS";
Example of delivery by the Post Office Photo: Reproduo / Helito Beggiora
Step 5. To track a package at the Post Office, access the tracking website and enter the code provided by the Americanas website.
Tracking delivery on the Post Office website Photo: Reproduo / Helito Beggiora
Ready! Take advantage of the tips to see details of shipping products purchased on the Americanas website.
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