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How to Terminate Nubank Access on All Devices and Take Down Intruders | Utilities

Nubank offers a security feature to terminate all access to your account. Available on the official website but not on the mobile app, the procedure allows you to "take down" potential intruders. Action helps prevent fraud and theft of personal data. During the process, access to Nubank on all connected devices is terminated, including what is active on the Nubank app (iPhone and Android) installed to manage the card and NuConta.

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To do this you will need to log in to your account on the Nuban website and use the app to allow access via a QR code. At the end of the process, please remember that you will need to re-login your account in the app. For more problematic cases with fraud detected, follow the service tips to quickly lock the card and get support with support.

Follow the steps below to learn how to bring down improper access to your Nubank account.

Tutorial shows how to take down improper access to your Nubank account Photo: Divulgao / NubankTutorial shows how to take down improper access to your Nubank account Photo: Divulgao / Nubank

Tutorial shows how to take down improper access to your Nubank account Photo: Divulgao / Nubank

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Step 1. Go to the Nubank website (https://nubank.br/) and click on the "Login" option;

By accessing the login page for a Nubank account via PC Photo: Reproduction / Marvin CostaBy accessing the login page for a Nubank account via PC Photo: Reproduction / Marvin Costa

By accessing the login page for a Nubank account via PC Photo: Reproduction / Marvin Costa

Step 2. After entering your CPF and password, click the "Continue" button. A QR code will be displayed on the screen;

By signing up for a Nubank account on the service webpage Photo: Reproduction / Marvin CostaBy signing up for a Nubank account on the service webpage Photo: Reproduction / Marvin Costa

By signing up for a Nubank account on the service webpage Photo: Reproduction / Marvin Costa

Step 3. You will need to confirm your computer access using the Nubank application installed on your mobile phone. After launching it, tap the arrow icon below your name and go to the "Profile" option;

By viewing profile options in the Nubank app Photo: Playback / Marvin CostaBy viewing profile options in the Nubank app Photo: Playback / Marvin Costa

By viewing profile options in the Nubank app Photo: Playback / Marvin Costa

Step 4. Tap "Website Access" and use the camera phone to read the QR code displayed during the computer login process;

By reading QR code that gives access to Nubank's user profile on the web Photo: Reproduction / Marvin CostaBy reading QR code that gives access to Nubank's user profile on the web Photo: Reproduction / Marvin Costa

By reading QR code that gives access to Nubank's user profile on the web Photo: Reproduction / Marvin Costa

Step 5. At this point, click on your name in the upper right corner of the screen and go to the option "My Data";

By accessing the user data options present on the web version of Nubank Photo: Reproduction / Marvin CostaBy accessing the user data options present on the web version of Nubank Photo: Reproduction / Marvin Costa

By accessing the user data options present on the web version of Nubank Photo: Reproduction / Marvin Costa

Step 6. At the bottom of the screen, click the "Disconnect All" button;

Button to disconnect your Nubank account on all devices on which it is active Photo: Playback / Marvin CostaButton to disconnect your Nubank account on all devices on which it is active Photo: Playback / Marvin Costa

Button to disconnect your Nubank account on all devices on which it is active Photo: Playback / Marvin Costa

Step 7. Once that is done, confirm the action to bring down all active accesses to your account. Click on the "OK" button.

By confirming the by disconnecting a Nubank account on all logged in devices Photo: Reproduction / Marvin CostaBy confirming the by disconnecting a Nubank account on all logged in devices Photo: Reproduction / Marvin Costa

By confirming the by disconnecting a Nubank account on all logged in devices Photo: Reproduction / Marvin Costa

Ready. Your account will be signed out on all devices and you will need to log in again to access your data.