Chrome users may see the message “Your connection is not private” when trying to browse the web. The error serves as a warning for the possibility of interception of personal data trafficked on websites, including passwords and credit card numbers. In general, it is related to the lack of a valid or recognized SSL certificate, which leaves the connection exposed to possible attackers. However, the warning may also be due to a harmless failure of the Wi-Fi connection, antivirus or Google’s own browser. Here are six ways to proceed in these cases.
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See six ways to resolve ‘your connection is not private’ error in Chrome – Photo: Paulo Alves / dnetc
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See also: how to update Chrome on your phone
How to update Google Chrome on your phone
1. Log in to connected public Wi-Fi
The error may arise when logging on to a public Wi-Fi connection, such as those offered in cafes and airports, is missing. If this is the case, you need to visit a page with HTTP to view the login screen and enter the password. Once logged in, it is important to return to sites with a secure connection (HTTPS) to prevent traffic from being entirely visible to others on the same network. Still, it is important to remember that this type of navigation remains unsafe to access the internet banking.
Access pages only with HTTP to log in to public Wi-Fi – Photo: Reproduction / Paulo Alves
2. Check your extensions
A malfunctioning extension can cause the error. One of the ways to check if this is the source of the problem is to open a private tab in the browser: click on the Chrome menu, select «New incognito window» and go to the desired website. If it opens correctly, it is possible that an installed plugin is interfering with the connection. Disable the extensions one by one to find out which one is responsible for the failure.
Open the website in anonymous mode to check if extensions are having a problem – Photo: Reproduction / Paulo Alves
3. Temporarily disable the antivirus
Some antiviruses can impair Chrome’s security functions and cause a certificate failure. The problem occurs when the antivirus provides features such as «HTTPS protection» or «HTTPS scanning». To find out if this is the cause of the error message, click on the protection software icon and temporarily disable it. Then, try to open the site again and see if the navigation has returned to normal. If everything is confirmed, it is recommended to change antivirus or turn off the HTTPS tool built into the program.
Temporarily disable antivirus to test possible incompatibilities – Photo: Reproduction / Paulo Alves
4. Check the computer’s date and time
Poorly set date and time on the computer can cause the browser to not recognize or understand that a legitimate certificate is invalid. Resolving is very simple: right-click the time in the bottom corner of the PC and select “Set date / time”. Set the automatic schedule and return to browsing to see if the situation has normalized.
Error can be caused by date and time misconfigured on the computer – Photo: Reproduction / Paulo Alves
5. Clean the browser
Electronic waste stored in the browser can also cause the error “connection is not private”. This happens when the same website issues the warning in Chrome, but opens normally in other browsers. To resolve, you need to do a complete history cleanup, also removing cookies and cached files.
Clear your browser history – Photo: Reproduction / Paulo Alves
6. Update the operating system
Ultimately, the Chrome flaw may be linked to an outdated operating system. To resolve, you need to check whether automatic updating is enabled in Windows and whether the latest packages are installed. On the Mac, the update must be done through the Mac App Store for versions up to High Sierra (10.13) or by the system preferences from macOS Mojave.
Update the system to resolve certificate issues in Chrome – Photo: Reproduction / Paulo Alves