Caixa Econmica Federal customers can request a temporary suspension of housing financing without leaving their home. Caixa has encouraged digital assistance due to the new coronavirus pandemic, in order to avoid agglomerations at branches. Since Monday (23), the branches started to give priority to essential social assistance, and the assistance in remote channels, such as the digital agency, teleservice and WhatsApp, were reinforced by the bank.
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Amid the Covid-19 outbreak, Caixa announced last week that it will be possible to request a break of up to 60 days in the installments of the housing loan. Customers can place an order using the Habitao Caixa app on Android or iPhone (iOS) phones, or call the phones 3004-1105 and 0800 726 0505. The Caixa app allows you to manage open housing financing, such as issuing a second payment and extract Income Tax (IRPF). Check below how to pause a housing contract and access other services from the Habitao Caixa app.
Habitao Caixa: find out how to request a break and suspend installments through the app Photo: Beatriz Cardoso / dnetc
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1. Pause Caixa housing financing
Due to the Covid-19 pandemic, customers who have housing loans outstanding at Caixa can request a break in the contract. With this new function, salaries are suspended and postponed by 60 days. To place the order, tap on the Request Pause option on the application's home page. The confirmation that the request for a pause in the Caixa financing was granted by SMS.
In the application you can request postponement of financing Caixa Foto: Reproduo / dnetc
2. Caixa housing simulator
In the housing simulator, you simulate your financing by entering some data such as: what type of property do you want to buy (new, used, land or under construction), its approximate value, state and city in which it is located and other information on the buyer's income. From the simulation of the housing, it informs which real estate sales at Caixa fit your profile and the possibilities of financing, number and value of installments.
Simulate your home financing through the app Foto: Reproduo / Jeniffer Cavalcanti
3. Issue a ticket and a second copy of financing
When accessing his contract, the user can issue the duplicate of the installment bill of the financing for printing, or access the barcode for virtual payment. If desired, it is also possible to cancel the sending of the printed ticket by the post office monthly, and to make access to the ticket exclusively virtual.
Get access to your financing bills by cell phone Photo: Divulgao / Caixa Econmica Federal
4. Issue financing statement for IRPF
Still in the Contracts option, the Caixa customer has access to documents such as the statement for the Individual Income Tax return (IRPF), available when selecting Documents at the bottom of the screen. This extract proves Federal Revenue information about the financing made.
Check out how to download the extract for housing income tax Photo: Reproduo / Amanda de Almeida
In addition to the functions already presented in this list, at Habitao Caixa the user can check the financing installments that are open, access the details of the installments, issue statements of all charges of the contract, change the due date of the installments, include or change account for debt, and also monitor information about your property under construction.
Among other services available in the application are information on the financed property that is under construction Photo: Divulgao / Caixa Econmica Federal
VS-OUT error in the Caixa Econmica application: how to solve? Ask questions in the dnetc forum.
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