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how to get in touch to recover

'Saya lupa telepon saya di Uber': cara menghubungi untuk memulihkan

READ: Uber: see the most bizarre items left inside in-app cars

So the TechTudo prepared a tutorial that shows what to do when you forget your cell phone on Uber while traveling. It is important to note that the company charges a fee of R $ 20 for the return of the lost object.

1 of 12 ‘I forgot my phone on Uber: now what?’ Learn how to get in touch to recover – Photo: Disclosure / Uber

‘I forgot my phone on Uber: now what?’ Learn how to get in touch to recover – Photo: Disclosure / Uber

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How to recover forgotten objects in Uber?

Step 1. In the Uber app, tap on the three bars in the upper left corner and select «Your trips»;

2 of 12 Access the menu «Your travels» – Photo: Reproduction / Ana LetĂ­cia Loubak

Access the menu «Your travels» – Photo: Reproduction / Ana LetĂ­cia Loubak

Step 2. Indicate the desired trip and, in the Help section, choose «Lost items»;

3 of 12 After choosing the trip where you forgot your cell phone or other object, tap on «Lost items» – Photo: Reproduction / Ana LetĂ­cia Loubak

After choosing the trip where you forgot your cell phone or other object, tap on «Lost items» – Photo: Reproduction / Ana LetĂ­cia Loubak

Step 3. On the new screen, select «Contact your driver about a lost object». That done, enter the country code by touching the flag of Brazil, enter a contact phone (with area code) and tap «Send».

4 of 12 Contact the driver to recover the lost object – Photo: Reproduction / Ana Letícia Loubak

Contact the driver to recover the lost object – Photo: Reproduction / Ana Letícia Loubak

Uber will try to connect you to the driver. You will hear an automatic message and must type «1» to make the connection. If the driver answers and confirms that the object has been found, arrange a time and place to pick it up. It is important to note that Uber charges a R $ 20 return fee in order to reimburse the driver for the displacement.

If the driver does not answer, the company recommends leaving a voice message in the mailbox, describing the item and providing a telephone number for contact. If you do not receive a return within 24 hours, you will need to contact Uber.

To do this, repeat steps 1 and 2 and check the option «I was unable to contact my driver to obtain a lost item». Then fill in the form and tap «Submit».

5 of 12 If you can’t get in touch with the driver, call Uber – Photo: Reproduction / Ana Letícia Loubak

If you are unable to contact the driver, call Uber – Photo: Reproduction / Ana Letícia Loubak

I forgot my phone on Uber: what to do?

If the object lost in the vehicle was your own cell phone, you can use someone else’s phone to perform the procedure described above or do it on the Uber website. To do this, just follow the step by step below.

Step 1. Access the Uber login page (https://auth.uber.com/login/) and enter the cell phone number or registered email. Then check the box «I am not a robot» and click «Next»;

6 of 12 Enter your email to login to the Uber website – Photo: Reproduction / Ana Letícia Loubak

Enter your email to login to the Uber website – Photo: Reproduction / Ana Letícia Loubak

Step 2. Enter your password and press «Next» again;

7 of 12 Enter the password to proceed on the Uber website – Photo: Reproduction / Ana Letícia Loubak

Enter the password to proceed on the Uber website – Photo: Reproduction / Ana Letícia Loubak

Step 3. Complete the verification in two steps and enter the four digits received via SMS code. Once this is done, click on «Check»;

8 of 12 Enter the verification code sent via SMS – Photo: Reproduction / Ana Letícia Loubak

Enter the verification code sent via SMS – Photo: Reproduction / Ana Letícia Loubak

Step 4. After logging in, select the «Help» option in the upper right corner;

9 of 12 Open the help menu on the Uber website – Photo: Reproduction / Ana Letícia Loubak

Open the help menu on the Uber website – Photo: Reproduction / Ana Letícia Loubak

Step 5. Your last trip will appear on the main screen. If you have lost your phone on this trip, just click on «Lost Items». Otherwise, access the menu drop-down to choose a different date;

10 of 12 Click on «Lost items» to report the loss of the cell phone – Photo: Reproduction / Ana LetĂ­cia Loubak

Click on «Lost items» to report the loss of the cell phone – Photo: Reproduction / Ana LetĂ­cia Loubak

Step 6. Then select «Contact the driver about a lost object». If you prefer, you can contact Uber directly, using the option «Contact Uber about a lost item»;

11 of 12 Get in touch with the driver to try to get your cell phone or object back – Photo: Reproduction / Ana Letícia Loubak

Contact the driver to try to retrieve the cell phone or object – Photo: Reproduction / Ana Letícia Loubak

Step 7. Scroll down to the bottom of the page and enter a contact number. Finally, press the «Submit» button.

12 of 12 Click «Send» for Uber to contact the driver – Photo: Reproduction / Ana LetĂ­cia Loubak

Click «Send» to get Uber in contact with the driver – Photo: Reproduction / Ana LetĂ­cia Loubak

Uber changes and has news in Brazil: know everything

Uber changes and has news in Brazil: know everything