contador web Skip to content

How to complain on the Free Market by mobile | E-commerce

Complaining on the Free Market is possible in the store app for Android and iPhone (iOS). The feature may be useful for those who are having problems with their purchases, such as late delivery or misdirection, divergent payment or have received a different product from the advertised one. Complaints may be settled between the parties (buyer and seller), but if no agreement is reached, the Free Market team will intercede to resolve the conflict.

In the following tutorial, learn how to file a complaint on the Free Market by mobile. The procedure was performed on an iPhone 8 with iOS 13, but the tips also apply to the version of the app for the Google system.

How to track Free Market purchase by mobile

Learn how to complain about Mercado Livre app purchases Photo: Reproduo / Helito BeggioraLearn how to complain about Mercado Livre app purchases Photo: Reproduo / Helito Beggiora

Learn how to complain about Mercado Livre app purchases Photo: Reproduo / Helito Beggiora

Want to buy a cell phone, TV and other discounted products? Meet the Compare TechTudo

Step 1. Open the Free Market app on mobile and tap on the cone in the bottom right corner of the screen. If necessary, log in to your account. Then go to "Shopping";

Go to your Free Market shopping list Photo: Reproduo / Helito BeggioraGo to your Free Market shopping list Photo: Reproduo / Helito Beggiora

Go to your Free Market shopping list Photo: Reproduo / Helito Beggiora

Step 2. Select the purchase you want to complain about, and in the order information, tap "I need help."

Select the desired purchase in the Mercado Livre app Photo: Reproduo / Helito BeggioraSelect the desired purchase in the Mercado Livre app Photo: Reproduo / Helito Beggiora

Select the desired purchase in the Mercado Livre app Photo: Reproduo / Helito Beggiora

Payment issues

Step 1. You may report payment and product issues. In this first case, it is possible to point out errors in the installment payment, divergence of value, double payment and installment interest;

Filing a Complaint on the Free Market Photo: Reproduction / Helito BeggioraFiling a Complaint on the Free Market Photo: Reproduction / Helito Beggiora

Filing a Complaint on the Free Market Photo: Reproduction / Helito Beggiora

Step 2. In the options of payment problems, it will be necessary to contact the Free Market. You can do this in three ways: by sending an email, receiving a call or by message on WhatsApp. Select the desired option to continue.

Sending an e-mail with payment complaint at Mercado Livre Photo: Reproduction / Helito BeggioraSending an e-mail with payment complaint at Mercado Livre Photo: Reproduction / Helito Beggiora

Sending an e-mail with payment complaint at Mercado Livre Photo: Reproduction / Helito Beggiora

Step 1. For problems with the product, you may report that you have not received the order, problems with the product received, or request an exchange or return. Each option has a different process. However, in all cases, a complaint protocol will be generated.

Filing a Complaint on the Free Market Photo: Reproduction / Helito BeggioraFiling a Complaint on the Free Market Photo: Reproduction / Helito Beggiora

Filing a Complaint on the Free Market Photo: Reproduction / Helito Beggiora

Step 2. In case of product not received, it is possible to order delivery or cancel the purchase and get the money back. Select the desired option to continue.

Complaining about problems with the product in the Free Market Photo: Reproduo / Helito BeggioraComplaining about problems with the product in the Free Market Photo: Reproduo / Helito Beggiora

Complaining about problems with the product in the Free Market Photo: Reproduo / Helito Beggiora

Ready! From now on, you should follow the seller's response and the progress of your complaint on your Free Market profile. Updates will also be sent via email.