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How to claim on the Free Market | E-commerce

Mercado Livre is an online buying and selling platform accessible via the web on the PC or by cell phone, via iPhone (iOS) and Android applications. The website allows you to carry out commercial transactions and also guarantees the consumer the right to file a complaint if there is a problem with the product with the purchase or sale. Complaints are usually resolved between the parties involved, but Mercado Livre itself can intercede if the customer and seller do not reach an agreement. Learn how to complete the process in the following tutorial.

How to delete my Mercado Livre account

Mercado Livre allows you to make a claim in case of a problem in buying or selling Photo: Eduardo Machado / dnetcMercado Livre allows you to make a claim in case of a problem in buying or selling Photo: Eduardo Machado / dnetc

Mercado Livre allows you to make a claim in case of a problem in buying or selling Photo: Eduardo Machado / dnetc

Step 1. Access the Mercado Livre website;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 2. Already logged into your Mercado Livre profile, click on your name in the top bar of the site. In the window that appears next, select the My Account option;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 3. On the next page (Summary) you must first determine in the left side menu whether to make a claim on account of a purchase or a sale. In this tutorial, we will use a purchase as an example, but the steps are valid for both options;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 4. After selecting Purchase, choose the Purchasing option;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 5. Among your purchases, choose the one you want to claim by selecting the three-dot icon to the right of the order details;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 6. Then, select the option I have a problem in the menu that appears;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 7. You will be redirected to the Mercado Livre help page. Define if your problem regarding payment or product;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 8. For this tutorial, we select the Product option. Then, choose the type of claim you want to open, among the various options available, as shown in the image below;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

Step 9. It is possible that Mercado Livre asks the user for more details about the complaint, but this is an optional process. When the complaint is finalized, it will be registered on the product;

How to complain at Mercado Livre Photo: Reproduo / Felipe VinhaHow to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

How to complain at Mercado Livre Photo: Reproduo / Felipe Vinha

When the complaint is completed, it will be valid and Mercado Livre will automatically communicate the claimed seller or buyer. From then on, just follow the complaint page, within your profile, to know how it will be treated by the website and by the defendant.

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