🏅▷ How to cancel RioCard over the Internet

It is possible to cancel RioCard cards easily over the Internet, in case of loss or theft of the ticket card. The procedure, which must be done on the RioCard website, using a browser such as Chrome, Firefox or Microsoft Edge, takes a few minutes and avoids traveling to a company service point. To request cancellation, the user must have the card number on hand. In the following tutorial, learn how to cancel RioCard online.

RioCard: know how to cancel online ticket cards Photo: Ana Letcia Loubak / dnetc

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Step 1. Access the RioCard Mais page for users (https://www.cartaoriocard.com.br/rcc/paraVoce) and click on "Login";

RioCard website homepage More Photo: Reproduo / Ana Letcia Loubak

Step 2. Enter the username and password, complete the security check and press "Enter";

Step 3. Once logged in, select the "Cartes" menu on the top bar;

Open the 'Cartes' menu Photo: Reproduo / Ana Letcia Loubak

Step 4. Click "Cancel cards";

Select the 'Cancel Cartes' option Photo: Reproduo / Ana Letcia Loubak

Step 5. Then select "Include cancellation";

D entered a new cancellation request Photo: Reproduo / Ana Letcia Loubak

Step 6. Enter the card number, which can be found on the back of your RioCard, and the reason for the cancellation (loss, theft or breakdown). Then scroll down to the bottom of the page and click on "Next";

Enter the requested data Photo: Reproduo / Ana Letcia Loubak

Step 7. Review the information and select the "Next" button to proceed;

Review the information Photo: Reproduction / Ana Letcia Loubak

Step 8. Confirm the order by clicking "Close". The deadline for physical cancellation is 48 hours.

Submit the cancellation request Photo: Reproduo / Ana Letcia Loubak

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