Mercado Livre, like other sales sites, allows you to cancel a purchase, whether due to regret, defect or other justifications. The process is done within the website or mobile application and allows you to get paid back. However, some rules are established by the service itself, in order to avoid problems and confusion. See in the next step how to make a cancellation in Mercado Livre.
How to advertise on the Free Market
Mercado Livre, a site for buying and selling, has a cancellation option Photo: Eduardo Machado / dnetc
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What establishes the Free Market?
The most suitable cancellation method when the purchase was made with payment via Mercado Pago, the sister tool of Mercado Livre. Thus, the entire procedure is done online, without leaving the site and with minimal headaches. All due to the Guaranteed Purchase Program, established by the platform.
The Guaranteed Purchase determines that users who pay for a purchase with Mercado Pago have the right to reimburse the full amount, in case of lost product, different from the advertised or with a defect right away, the main tip to respect these parameters.
Simple cancellation or in case of product not received
Step 1. Within the free market, access your account and go to Purchases;
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
Step 2. Choose the purchase you want to cancel and click on the three dots that appear in the corner;
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
Step 3. Click I have a problem;
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
Step 4. Then, choose your problem, which may be payment or with the product in this case we use Product;
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
Step 5. Right after, select between "I received the product with a problem" or "I want to cancel the purchase";
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
Step 6. Choose the option that best fits your case, between exchanging or receiving, and then click on "Start claim".
How to cancel a purchase at Mercado Livre Photo: Reproduo / Felipe Vinha
The claim will be mediated by Mercado Livre, but you will have the opportunity to arrange the exchange or return with the seller. If the conversation does not reach an agreement, Mercado Livre will take action, based on its prerequisites.
These are the deadlines for the most common complaints, established by the platform:
- 60 calendar days to initiate a claim, counting from the approval of the payment;
- 10 days from the identification of the payment for products not yet shipped;
- 10 days from receipt of the product, in case of regret;
In the latter case of the list, the cancellation procedure is the same, but the button to cancel is the I regret the purchase, contained in the same field as in Step 3 of the tutorial above.
Finally, in case of returning a defective product, it is necessary to return the purchase to the seller with all the components that came in the original box, packaged and following the procedure provided within the Free Market which varies in each case.
