When backing up WhatsApp conversations, the user is able to transfer messages and files from the app if he changes devices. The procedure can be done through Google Drive, on Android devices, and iCloud, on iPhones.
In addition to cloud storage, Android smartphones automatically perform local backup every day at 2:00 am. The content saved as a file. Only the last seven copies are stored in the cell phone.
The application is not able to save the history of iPhone conversations on its servers. Thus, it is only possible to recover deleted messages when saving them in iCloud.
If you are doing your first backup, the process is likely to take a long time. Therefore, WhatsApp recommends that the phone is connected to a power source. To avoid excessive consumption of mobile data and extra charges, it is also strongly recommended to use a Wi-Fi network.
How to backup WhatsApp conversations to Google Drive (Android)
To perform the procedure below, you need to have an active Google account linked to your smartphone and the Google Play Services app installed. In addition, the phone needs enough free space to create the recovery file.
Backup files for WhatsApp are not counted by Google Drive. This means that they do not occupy the available GB. However, if they are not updated within a year, your conversations will be automatically deleted from the cloud.
It's important to know that the Google service does not protect backups with end-to-end encryption. The technology, used in the messenger's conversations, allows only the interlocutors to be able to visualize the exchanged contents.
1. Open WhatsApp as you normally do;
2. Touch the three dots icon, located in the upper right corner of the screen;
3. In the menu that opens, go to Settings;
4. Now, tap on the item Conversations;
5. On the next screen, choose the option Conversation backup;
6. So, go on Back up to Google Drive;
7. In the next window, choose the frequency of the process: Never, Only when I tap Backup, Dirio, Weekly or Monthly. Note that if you choose to never, the procedure will not be done;
8. Now, select the Google account you want to use to back up to Google Drive;
9. Finally, determine the type of connection for which you want the device to do the procedure. To do this, go to Back up to;
10. In the window that opens, choose Wi-Fi or Wi-Fi and mobile. Remember that the backup process usually uses a lot of data and using it on a mobile network can lead to high consumption and even extra expenses.
In addition to the automatic backup performed at the chosen periodicity, it is also possible to do it manually whenever you want. To do this, simply repeat the above process until step 5 and then touch the green button Do backup.
How to restore a backup of WhatsApp conversations
Have you lost all information on your device or bought a new one? Don't worry, your WhatsApp conversations will not be lost. To resolve the situation, simply restore the backup.
You must be using the same phone number and Google account used to create the backup copy.
1. If your phone is new, download WhatsApp for Android. If it is old, the recommended uninstall and then reinstall the app;
2. To reinstall the app, go to Agree and Continue;
3. Then enter your phone number (which must be the same as the one you performed the backup on), and follow Forward;
4. Check your number and confirm at OK;
5. You will receive a security code via SMS. The app will automatically insert it. If not, manually enter the numbers;
6. Then, the following message will be displayed: To find and recover backups from Google Drive, allow WhatsApp to access contacts, photos, media and files on your device. Touch Continue;
7. Then, allow the app to access your contacts and files;
8. The messenger picks up the backup, which can take a few seconds. On the next screen, go to To restore;
9. Be patient and wait for the message and file recovery process, which can take several minutes. When finished, tap Forward;
10. The next step is to enter the username and then go to Forward.
Okay, now you can access all messages from the chat application.
How to backup WhatsApp conversations on iCloud (iPhone)
As stated earlier, WhatsApp does not save iPhone backups on its servers. So if you want to recover your conversations and files in the future, you need to back them up to iCloud.
For this, it is necessary that the device is equipped with iOS 7 or higher, as well as connected to the iCloud account with your Apple ID. You also need to have free space available on the cloud and iPhone hosting service.
Before starting, on iOS 7 devices, the item Documents and Data need to be activated (via the path IPhone iCloud Documents and Data Settings).
J on devices with iOS 8 or higher, the option iCloud Drive (way: IPhone settings touch your iCloud name) must be turned on.
That done, just follow the steps below:
1. Open WhatsApp as usual and tap on settings;
2. Then select the option Conversations;
3. Now, choose Conversation backup;
4. End the process in Back up now.
To enable automatic backup saves, go to Auto Backup. Then, choose how often you want the backup to be performed.
How to recover WhatsApp chat history on iCloud
To retrieve the conversation history on another iPhone, it is necessary to use the same phone number and iCloud account that was backed up.
According to WhatsApp itself, first, you need to check if there is indeed a backup saved on Apple's cloud storage service. To do this, follow the path WhatsApp Conversations Settings Conversations Backup.
If so, if it's a new phone, download WhatsApp for iOS. If it is old, the recommended uninstall and then reinstall the app.
Then, confirm your phone number and follow the directions that appear in the app to restore conversations.
How does local backup of WhatsApp conversations work?
Local automatic backup of WhatsApp conversations is only done on Android phones. Every day, at 2:00 am, the app makes a backup copy of messages and media and saves it as a file on the device itself.
Only the last seven updates are stored. The rest are discarded, thus avoiding taking up too much space in the cell phone's memory.
The messenger recommends using the data saved in Google Drive when installing the app on a new device. If you still want to use local backup, you must transfer the information using a computer, a file management program or a memory card.
According to the company, the data is stored in the folder / sdcard / WhatsApp /, internal memory or central memory the device.
Problems with backing up WhatsApp conversations? See how to solve
According to WhatsApp, backing up conversations can be problematic for the following reasons:
- The device is not connected to your Google account;
- Lack of enough data to carry out the process, if using the mobile data network;
- Not using the same phone number and / or associated Google account, in case of backup restoration;
- Lack of enough space on the device to recover files;
- Insufficient battery charge to carry out the process.
- Not being connected to iCloud with your Apple ID;
- Not having the iCloud Drive option enabled on iOS 8 or higher and Documents and Data on iOS 7;
- Lack of sufficient space available in the iCloud account to create a backup;
- If you want to restore, do not use the same phone number and / or associated iCloud account;
- Lack of enough space on the device to recover files;
- If you performed the backup on iCloud Drive and try to restore it on an iOS device that is not compatible with the service (less than 8).