Users of the HBO Go app had problems using the pay-TV streaming platform. Available for Android and iPhone (iOS) phones and browsers like Chrome, the service went through instabilities and went down during the Game of Thrones series broadcast. The situation led to the filing of 690 complaints in the Complain Here last Sunday (28), according to the tool. The main complaints were error message when accessing the platform, delayed display and poor image quality.
Netflix Rival, the app offers the full content of HBO on mobile to see when and where you want. The idea is to optimize the way consumers consume, as it replaces television with the practicality of their smartphones. To help HBO Go customers solve these issues, the dnetc listed the main causes and remedies for the complaints. It is intended to serve as a guide that allows you to access the app on your PC or mobile phone (with Google or Apple system) and to follow the transmission of episodes without mishaps.
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Learn about possible causes and solutions to prevent failures when watching HBO GO series Photo: Barbara Mannara / dnetc
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The first recommendation for resolving the instability of the simple but important HBO Go application is to check your internet connection. There are cases where the network is the problem because it has characteristics incompatible with streaming services. For quality transmission, the orientation is that your broadband will perform above 3 Mb / s for HD, the recommended minimum 3.1 Mb / s. Mobile devices need a 3G or Wi-Fi connection.
Restarting the router can be a practical outlet to make your connection faster. Just unplug the power supply, wait 30 seconds, and turn it on again. It is worth mentioning the difference between rebooting and resetting the router this last option makes you reconfigure your network, which is not suitable for problems like this. When you restart your connection, refresh your browser page or close the app and reopen it if it is used by phones or tablets.
One suggestion may be to check the service status of the application. Interested parties find websites and platforms that specialize in this type of analysis, such as DownDetector (https://downdetector.br/). It provides a quantitative estimate of profiles having difficulty accessing the application, what are the main complaints, the time slot of the problem and locations in the world that are occurring.
Checking the instability of HBO Go with tools like this helps the user to be sure about the outlook if it is the result of instability in the network and device itself or if the HBO server crashes. This is cited as the main cause of the difficulty in watching the episodes of Game of Thrones in recent days.
Servers have a maximum capacity for simultaneous access. With the popularity of the series, the number of users trying to access the service at the same time is so high that it may exceed the limit supported by HBO. This generates situations such as slowness, slow transmission or poor image quality. In this scenario, there is not much to do, since the solution of the problem of channel network responsibility and investment in server infrastructure.
Down Detector is a platform that brings data about the service status of an application or website, such as HBO GO Photo: Reproduction / Maria Dias
Subscribers should be aware of sharing their access data with friends and family so as to avoid paying for another account and thus saving money. Making the GO ID (login) and password available to others may be the cause of service access obstacles. While allowing the registration of three different devices for the same user, only two videos can be displayed at a time on a single account.
So if you share your access data with others it is important to make sure they are not using the program at the same time as you. The app usually notifies the user that a video is being viewed on another device and that they should try to access it later. This is an area code worth considering by the account holder.
In such cases, the HBO Go Help Center recommends that the other device be identified and transmission stopped. The user must log out of their account, delete their search history, and retry access to the service. The attempt serves as a way to restart the system and release input to the platform.
Simultaneous access to the same HBO GO account may prevent the platform from working well. Photo: Reproduo / Maria Dias
4. Compatible operating system
The HBO Go application requires some operating system specifications to function properly. If you are signing in via Android or iOS mobile devices, you need to check if the updates are compatible with the program. For those who access via Windows, macOS or Chrome OS tablets or computers, it is recommended to watch the videos in the Chrome browser on the latest version.
For iPhones, iPads, and iPods, the operating system is compatible with iOS 9.0 or later. On Android devices, the version required for Android 5.0 or higher. Updates can be made directly from the device settings, while the HBO Go app must be updated at Google Play stores for Android and App Store for iOS. Here's how to identify your operating system version and make updates if necessary.
Go to the "Configure" menu of your device and choose the "System" section. Go to "System Updates" and check the current version of Android. The system itself will indicate an update if there is a new version of the software.
Check if Android update is compatible with the HBO GO app Photo: Playback / Maria Dias
Go to the "Settings" menu and select "General". Then tap "About" and go to "Software Version". The system version will be displayed on the screen as well as possible updates if you have an old version on the device.
User should check if iOS version compatible with HBO Go app Photo: Playback / Maria Dias
For those facing problems accessing the HBO Go app from the desktop and made sure that the failed connection to the Internet, another tip clean up Chrome browser data. Doing so will cause information from websites saved in the browser to be deleted, which corrects possible access errors such as loading and formatting.
To perform the procedure, click on the three points located on the right side of the menu. Go to "History" and again select "History". From the left side menu, choose "Clear Browsing Data." Choose "Cookies and other site data" and "Cached images and files." Finally, click on "Clear Data". If the problem persists, try accessing the application in tab annima.
Clear browsing data can solve HBO GO access issues Photo: Reproduction / Maria Dias
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