Google demonstrated the operation of the Google Duplex after the announcement during Google I / O 2018 in May. Introducing the sites The Verge, WIRED and Ars Technica, the company allowed journalists to receive calls in real time to interact with the robot in the task of receiving reservation requests and negotiating dates, times and tables through artificial intelligence. The result was positive among the participants.
Able to make calls to commercial establishments through Google Assistant, the technology became controversial after inquiries from the press about the veracity and typical implications of the tool. Still in tests, there is no forecast of launching the appeal to the public.
Google Duplex uses artificial intelligence to make reservations over the phone Photo: Reproduo / Google
Google Duplex: Understand how the AI ​​connection system works
The demonstration was held at an event for American journalists. For them, the voice of the Duplex maintains the characteristics that impressed and caused skepticism during the presentation of the technology, in May. Among the highlights are the use of natural resources, such as "hum" and "ah" in the middle of sentences, to avoid artificial contexts.
There are also news that contradict the criticisms raised previously, as the system did not make it clear whether the connection was made by a machine. Now, in addition to presenting the robot when initiating the call, the system starts to warn that the conversation is recorded, easing the controversy.
In the tests, restaurant employees tried to confuse the system, questioning and presenting situations outside the script. Still, Google's artificial intelligence was able to circumvent these situations and keep the task of making reservations at the restaurant. The reporters also point out that he was not able to perceive when a human operator took charge of the conversation, due to the natural voice and context presented by the robot.
The Duplex was introduced during Google I / O 2018 in May. The exercise, which involved a call to make an appointment at a commercial establishment using a robot, caught the attention of the American press, questioning the veracity of the demonstration and the technical feasibility of the technology.
According to the company, out of five calls to a commercial establishment, four can be easily resolved with some level of automation. Google Duplex will enter the testing phase through a select group of users and merchants in the United States and there are no plans to release it to the public.
