Google posts note about Google Docs and Drive failure

Google issued a note about a crash this week that affected the Google Docs and Drive services, unduly restricting access to legitimate documents and files that were hosted on Google Drive and Docs.

Check out the note below:

“On Tuesday, October 31, we mistakenly blocked access to some of our users' files, including Google Docs. This is due to a short-lived bug that incorrectly flagged some files as violating our terms of service (TOS). The block raised issues in the community and we would like to address these issues here.

Google Docs and Drive products have unmatched automatic and precautionary security precautions to protect our users from malware, phishing and spam by using static and dynamic anti-virus techniques. Virus and malware scanning is an industry best practice that makes automated comparisons against known samples and indicators; The process does not involve human intervention.

Tuesday's error allowed Google Docs and Drive services to misinterpret the response of these protection systems and mistakenly mark some files as TOS violations, thus causing denied access to users of these files. Once our teams identified the issue, we removed the bug and worked to restore access to all affected files.

We apologize to our users for any inconvenience this incident has caused and remain committed to providing high quality systems that keep your content secure while securing your files. ”