Globoplay can eventually crash on the computer in the middle of your favorite series, just like any other streaming service. Malfunctions are usually linked to failures in the user’s Internet connection, but can also arise due to bugs in the application. On the PC, the slow or interruption of a transmission can also be related to the browser, be it Chrome, Firefox, Edge, Opera or Safari. Below are five ways to correct defects in the reproduction of films, series and other catalog content.
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See what to do if Globoplay has a crash – Photo: Reproduction / Rodrigo Fernandes
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Close and open the service again
The first thing that should be done in a crash situation is to log out of your account and then close and open the website on your computer. After closing the Globoplay tab, close your browser and go back to the site by logging in again with a username and password to check if the problem has been solved.
Log out of Globoplay and reopen the browser to solve problems – Photo: Reproduction / Paulo Alves
Restart the modem or router and wait for the lights to flash again to examine the connection again. Then, do two tests: first, just connect the computer with Globoplay and try streaming it. If it doesn’t work, try connecting with another PC or a cell phone and see if the Internet works on a second device. If other sites load normally, Globoplay should also open and run correctly.
Leave the time and time zone of the computer on automatic – Photo: Reproduction / Paulo Alves
Check the computer’s date and time
Certain types of errors that occur in streaming can be linked to an error in the system date and time. Right-click on the Windows clock and select «Set date / time» to check that the automatic time and time switches are on. In general, non-automatic times can cause error messages like “We are full” even if there is not much traffic on the servers.
Search for content manually
If you find that content that should be available does not appear in the video list (error 4009), try searching manually. Navigate to the category, such as series or movies, and search for the title in the full list. If the material does not appear even in the manual search of the collection, it is possible that it has been removed.
Explore the categories to find specific content that does not appear on the first page – Photo: Reproduction / Paulo Alves
Clean your browser
Temporary browser files can impair the functioning of Globoplay. If none of the above measures takes effect, the recommendation is to clean up Chrome, Firefox, Edge, Safari or Opera. Then, restart your computer and log back into the service. If all goes well, reproduction should be restored.
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