Equate web presence and services online always available from the perspective of service to the citizen, it is the first of a set of councils left by the High Level Group to Local Public Administration.
In what was its seventh position, the APDSI group leaves an equal number of suggestions to local authorities. At the base of GAN’s decision-making were the Gávea studies on the presence of Portuguese city councils on the Internet.
GAN advises citizens to be demanding customers in relation to the services provided by the municipalities, while the City Councils, in turn, must reconsider the policies and practices of positioning and relationship with the agents with whom they interact.
In taking its position, the High Level Group places great emphasis on «building on what has already been done» and «learning from the past». «The successes and failures of the past are important sources of knowledge. It is necessary to stop the continuous experimentation. It is time for the realizations and generalizations», he says.
In addition to the conclusions, GAN also lists some fundamental issues that the local authorities should take into account in their contribution to the construction of the Information Society in Portugal.
Among the 23 recommendations mentioned, we highlight the promotion of electronic democracy and the exercise of citizenship. «The number and level of initiatives found that seek to promote the exercise of citizenship and participation in electronic democracy is incipient», the document said.
It is also suggested to establish mechanisms for mandatory presence on the Web, as municipalities without effective presence continue to exist online, and the need to raise awareness among politicians and staff in the Chambers for the importance of using the Internet and the tools associated with it.