A Madrid court ordered France Télécom to pay 6,000 euros for moral damages to a Spanish couple, whom Wanadoo – the former French operator’s company – had «rescued» the line without their consent.
In the sentence, it is considered that the personal and professional discomfort that this couple has experienced since they lost their phone line and Internet access must be compensated with 6,000 euros and another 100 euros for material damages – phone calls from booths, etc. -, writes El País.
The story goes back to December 2005, when the González-Bello couple reported an alleged malfunction of the line to Telefonica and were informed that it had been disconnected and that it could not be recovered because it was retained by Wanadoo for portability.
After being contacted, Wanadoo acknowledged the error and proposed to the couple three months of free service, on the condition that they become their customers, an offer that was refused.
This is the first time that an operator has been ordered to pay compensation for pain and suffering. The couple claimed that access to the Internet at the time was a factor of paramount importance, especially for the female element who was on maternity leave and who needed access to databases and publications to finish her doctoral thesis.