Anatel Consumer

Find out how to open a complaint at Anatel through the internet or the application

Living in Brazil is not for the weak. Brazilian consumers are constantly disrespected by companies, I try to often chase after a problem generated by them, and pay for the poor service they receive. Fortunately, in order to support these cases, there are some consumer help channels that sometimes work. The great Complain Here is an example, but his problem is that the site is independent, with no relationship with public agencies, which limits its action a lot and turns it into just a showcase of problems. Apple itself refuses to answer any complaints made there, for not considering an official channel.

The ideal is always to look for official channels, and for questions from operators and internet providers, ANATEL (National Telecommunications Agency) provides very efficient channels to solve problems, through its website or smartphone application. See how to open an official complaint and get operators to pay attention to you.


Anatel’s great advantage is that it has the power to sue telecommunication companies that do not respect the standards, and that is why when a complaint is made, operators do everything to resolve the problem quickly. The agency does not deal with complaints individually, but does charge providers for response times.

It is impressive how you are treated differently after opening a complaint. But of course you should only appeal to this feature after contacting the operator and she hasn’t solved your problem. In order to open a complaint at Anatel you need a protocol provided by the provider.

ANATEL offers several channels, including in person or by phone. But here we will talk about two of them: at app and for Internet. See the step by step:

* BY APPLICATION

Step 1: Download the iPhone app from this link. There are also versions for other platforms.

Anatel Consumer

Step 2: If you have not yet registered, do yours using the CPF number and a password that you will not be able to forget. It is important that it is the same CPF registered in the contract with the provider.

Step 3: Register your complaint, choosing the type of service and service (cell phone, landline, TV, etc.). You will then see a list of types that specify your case. Choose the one that best fits him.

Anatel ConsumerAnatelCons3

Note that the application also has a very cool part called ‘ Your rights“, Which raises several doubts about the rights that the consumer has. Worth a read.

Through the application you can also consult the entire history of your records, including being able to reopen them if the operator closes it without having solved your case. Very useful.

* FROM THE SITE

Step 1: Access the Anatel website at this link. It takes you directly to the Contact us, which allows the registration of complaints.

Anatel Site

Step 2: If you have not yet registered, click on “I’m not registered yet”And make your registration using the social security number and a password that you will not be able to forget. It is important that it is the same CPF registered in the contract with the provider.

Step 3: Register your complaint, choosing the type of service and service (cell phone, landline, TV, etc.). You will then see a list of types that specify your case. Choose the one that best fits him.


This is a great tool to protect your rights in terms of telecommunications providers. We often appeal to social networks and complain to the wind, when the ideal is to take a more effective attitude and activate the most effective channels. But of course, like any instrument, it must be used with responsibility and common sense. First try to solve the problem with your operator and, if you are not successful, then choose the appropriate means. You will see that the solution from there will be very quick and the treatment with you will be different. It is by demanding our rights, in a correct way, that we contribute so that the provision of services improves more and more.

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