The past few days have certainly not been easy for the crisis management team at Google: Pixel's second generation has been making a lot of negative headlines in the US media.
Among the most reported issues is the device screen that would have “muddy” colors and grainy textures in low light environments.
In response, Google said it could make corrections through updates:
“We designed the Pixel screen to have a more natural and accurate color rendering, but we know that some people prefer brighter colors, so we added an option to increase colors by 10% for a more saturated view. We are always looking at people's feedback about Pixel and will look into the possibility of adding more color options through a software update. ”
A few days later, one more bomb: A Twitter user reported seeing a burn (known as burn-in) on his Google Pixel screen.
That's some pretty wild OLED burn-in on the Pixel 2 XL after maybe 7 days of full-time use pic.twitter/EPJTs6D0Kg
– Alex Dobie (@alexdobie) October 22, 2017
Again, Google again responded that it is analyzing the problem:
“The Pixel 2 XL screen is designed with advanced POLED technology, including QHD + resolution, wide color gamut and high contrast ratio for beautiful, natural colors and renderings. We put all our products in extensive quality tests before launch and in the manufacture of each unit. We are actively investigating this report. ”
Now, to make matters worse, a Reddit user claims to have received a defective drive inside a completely sealed package.
“I cut the seal, opened the box and was greeted with a sheet of blue paper stating that the unit had 'cosmetic damage'. Here's a picture I took, ”said the author.
Is Google having a quality control issue?
Many American websites have now suggested to their readers to avoid buying the Pixel 2 XL, or to try to choose the smaller version of the device – which so far is free of negative reports.