Those who follow the technology world most certainly were impressed in the middle of last year by the amazing technology demonstrated by Google: presented as an offshoot of its infamous Assistant, the Duplex It is a service that effectively acts as an "electronic concierge" and, through refined techniques of artificial intelligence, contacts commercial establishments to check and make an appointment.
The Duplex debuted first on Google's own Pixel smartphones, and has only remained there for now. Today, however, things change: The Mountain View giant has updated the feature's support page and made it clear that it is starting to distribute the feature to another series of smartphones not only in the Android world, but also for iPhones.
On iOS, users will only need the Google Assistant app to enjoy the news; For Android, all devices running Lollipop version 5.0 or higher will also have access to the feature. Keep in mind, however, that so far Duplex is only available in 43 states (all except Kentucky, Louisiana, Minnesota, Montana, Indiana, Texas, and Nebraska, due to local laws).
For now, the Google Assistant for iOS has not been updated with the news, but this should happen very soon. If you are in a coverage area, just talk to the digital assistant of the app you want, say, a reservation for two people at restaurant “X” on such a day and such time; Duplex will call the restaurant, make an appointment and notify you as soon as the process is completed and your reservation is confirmed.
It should be noted that businesses and establishments may choose not to receive Duplex calls, and more complex processes (such as canceling a service, for example) are not yet supported by technology. From the initial presentation to Google, Google added to the feature an initial message informing the establishment that this was an automated call precisely because of criticism that the service was "very real" and could raise ethical issues.