The Instagram application may have "open and close" issues, or show white screen when it is unstable. The error could be caused by malfunction of the mobile phone or server crashes from the social photo network. If the bug happens to you, you can fix it with the tips below. Actions such as clearing cach, restarting the phone, or entering Instagram through the browser are some of the ways to resolve this imperfection. Here are six tips for solving the problem.
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Find out how to troubleshoot Instagram app Photo: Nicolly Vimercate / dnetc
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Mobile devices often create temporary files to speed up the loading of application data. However, over time, the data eventually accumulate and thus overload the memory of the phone. Too many files in the cache may be one reason Instagram fails to open.
To do this, I need to perform internal cache cleaning of the application on the phone. Go to the "Apps" section in your device settings and select Instagram. On the next page, look for the "Clear cache" option.
Option to clear cache on Android 8 Photo: Reproduction / Taysa Coelho
The force stop function of an application is often used to improve device performance as it shuts down the background application by clearing part of the scelular cache. To use the function, just search for "Apps" in the smartphone settings. After that, choose the Instagram app and select the "Force Stop" option.
You may need to force the Instagram app to stop working normally. Photo: Playback / Barbara Mannara
Restarting your phone may be another way to troubleshoot application malfunctions as the process closes all open apps, improving device performance. After turning the phone off and on again, reopen the mobile version of Instagram to find out if the issue persists.
Select the "Restart" option when the screen above appears Photo: Fernando Telles / dnetc
4. Uninstall and reinstall the app
If none of the solutions directly on your device work, you may need to uninstall and reinstall the app. When you delete the app from the phone, all data is deleted and the memory space cleared, automatically clearing your cache on the phone.
Once you've deleted Instagram from your phone, go to the dnetc Downloads page to download the app again. When the download is complete, re-enter your photo social network access data. The mobile version of the network should be back to normal operation.
Installing Instagram on Android Photo: Reproduo / Helito Bijora
5. Sign in to Instagram via mobile browser
If your device's memory is full or your phone doesn't support more new app updates, you can access Instagram from your mobile browser. This version of the social network has all the features that the platform offers in the app, such as posting and viewing stories, sending messages and adding new photos, without actually occupying the memory of the phone.
Web version of the social network similar to the photo app: Reproduo / Helito Beggiora
6. Access Instagram web on PC
To find out if the issue in question caused by your device or the Instagram server, you can access the web version of the social network from a computer. If the platform is not working or responding normally, the error could be from Instagram itself. Generally such operating impairments are quickly corrected by the company. Just wait for the photo network to be back to normal in no time.
Instagram web lacks some functions, but lets you know if the issue at hand is from the mobile phone or social network Photo: Carolina Ochsendorf / dnetc
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