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However, like any negotiation done in the digital environment, some people may have doubts about the operation and security of the transactions carried out by the service. In the following lines, understand how Enjoei works, if reliable, in addition to online brech rates.
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"I want to sell": how does it work for the user?
To put products on sale at Enjoei, you must be over 18 years old, inform the CPF number and a bank account. From then on, a private store will be created in which it will be possible to advertise your products.
The platform is very popular in the sale of clothes, shoes and accessories, whether female or male, but it is also allowed to sell home decor items, furniture, smartphones, electronics, among other items. it is prohibited to sell objects such as weapons, medicines, food and drinks, or to distribute free samples.
The seller can set the price he wants for his products, as long as they are equal to or higher than R $ 9. When advertising an item in the store, the seller agrees to have the product on hand for prompt delivery and to use only photos of his authorship in the disclosure on the platform.
Enjoei charges the seller a fee for intermediating negotiations, which varies according to the price of the product. For items with values ​​up to R $ 100, an 18.5% commission is charged. For parts from R $ 101, the rate is 20%. In both cases, the website also charges a fixed fee for advertising products, as shown in the following table:
Fixed fees charged by Enjoei
| Product value | Fixed rates |
| at R $ 50 | R $ 1.90 |
| R $ 51 to R $ 70 | R $ 3.50 |
| R $ 71 to R $ 100 | R $ 5 |
| R $ 101 to R $ 150 | R $ 6.50 |
| R $ 151 to R $ 200 | R $ 7.50 |
| R $ 201 to R $ 1500 | R $ 13 |
| above R $ 1501 | no flat fee |
The freight of the products paid in partnership: a part paid by the seller and another by Enjoei. The values ​​vary according to the total purchase price, the region in which the seller is located and the destination of the goods.
In So Paulo, for example, a product can be shipped to Porto Alegre with freight from R $ 8.90 to R $ 12.90, and to Salvador costing between R $ 9.90 and R $ 15.90. In addition to So Paulo, the products are shipped from three other departure points: Braslia, Fortaleza and Porto Alegre. In all cases, the amount divided between the seller and Enjoei.
How does the purchase for the customer work?
Enjoei has four main categories: "Moas", "Boys", "Kids" and "Casa & tal". In each segment, it is possible to view specific types of pieces, choose preferred colors, size and choose the cheapest prices. When you open an item, you can see its photos, details of its condition, price and payment terms.
Enjoei has a catalog organized into categories to facilitate the search for parts Photo: Reproduo / Rodrigo Fernandes
The site has sections that display only products from famous brands such as Melissa, Farm, Zara, Forever 21, Nike and Adidas, and from digital influencers and celebrities. You can also follow the page of a seller or brand and ask questions to find out more details or try to open a deal.
According to the website, there are more than 2 million products sold on the platform, distributed in more than 370 thousand stores. Payment can be made by bank slip or credit card of the largest brands on the market, with installments up to 12 interest-free installments.
What are the customer support tools?
Users can use the "Make Offer" section to bargain. When making an offer, the buyer can say how much he would pay for that product and, if the seller accepts, just close the deal.
If you want to withdraw from the purchase before receiving the product, it is possible to do so until the fifth business day after the request is worth mentioning that you can only request the cancellation of a complete purchase. If you want to return a specific item, you need to wait for the package to arrive home to return the single product. Upon receipt, it is possible to request a return within seven calendar days. In cases of cancellation, the full amount is returned to the customer, including freight and service charges.
If there are undelivered sales situations or the seller does not respond to messages after a purchase, just access the app menu and enter the "My Purchases" section. There, it will be possible to view open sales and request cancellation. After that, the refund will be released in full.
Enjoei shows store valuation and reputation Photo: Reproduo / Rodrigo Fernandes
Did I feel sick and safe?
Enjoei guarantees that transactions are encrypted and that the money is passed on to the seller after the product is delivered to the customer. O marketplace it also says that all users' personal data is stored on highly secure servers.
However, it is always valid to take some protection measures before making a purchase in digital environments. It is worth checking the comments of other buyers in the store to check if there were any problems related to the transactions and also looking for only well-evaluated sellers to purchase the products. Enjoei shows the average rating of each seller, the situation of the last five sales in relation to shipping and the average delivery time.
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