contador web Skip to content

Customers sue McAfee

Customers sue McAfee

McAfee is being accused of driving its customers to purchase services from third parties without their realizing it and of providing, for that purpose, the bank details provided by customers during online purchases to the security company.

The news is advanced by Wired, who reports the existence of a lawsuit filed in the San Francisco (USA) court against the security company.

The popular action is said to have been brought by a group of customers who claim that right after buying McAfee software – and even before the download – they were presented with a pop-up, with an appearance in everything similar to the company’s website, which thanked the consumer for buying the software and invited him to press a red button that said «Try it Now» (try it now).

According to them, the window did not offer any indication that it was an advertisement for another product or that when pressing the button they would not be forwarded for the delivery of the McAfee program, but rather for the purchase of another product.

Upon clicking, the bank details that customers had provided for the purchase of McAfee’s security solution, were provided to another company, making the purchase complete.

The plaintiffs claim compensation for the damages, claiming that the only indication that they were subscribing to a service with the click and authorizing the transfer of data was written in an «almost unreadable» way, in a small size and color letter that was confused with the bottom of the page.

McAfee has not yet commented on the case.