Compta is the first Portuguese company certified by APCER according to the international standard ISO / IEC 20000-1: 2005, which establishes quality requirements for IT service management systems.
The certificate, which will be handed out at a ceremony to be held on the 21st of this month, recognizes the company’s compliance with the ISO / IEC 20000-1: 2005 standard for the scope of «service provision, in the Portuguese market, in the field of application parameterization and support for platforms for Process Management solutions, from Portugal «, read on the certifying entity’s website.
According to information published by the same source, this standard allows a company to demonstrate that it «operates with business integrity and security» and «promotes continuous quality improvement within the scope of IT service management».
The standard covers the requirements for a management system, the planning and implementation of service management, planning and implementing new services or changes to existing ones, service provision process, relationship, resolution and control processes, detailed Compta in a press release.
For the Chairman of the Board of Directors, certification «is proof» that the «services and skills» of the company «present a level of excellence measured by the highest international standards». Armindo Monteiro also highlights the increase in confidence for customers.