Black Friday 2019 takes place this Friday (29) and, as usual, is causing a stir in physical and virtual stores. According to Reclame Aqui, the 2019 edition already exceeds that of the previous year in complaints by 59%. Deceptive advertising leads as the main reason, followed by problems in finalizing the purchase, delay in delivery (of early promotions), divergence of values and reversal of the amount paid.
READ: Mobile product with more complaints on Black Friday; understand
The "black fraud", which offers promotions like "half the double", was spotted by Twitter users in different stores when shopping. Some prices, according to consumers, were inflated before the event date, while others were even more expensive than normal. Here are some of the bizarre offers, according to complaints from users on Twitter. dnetc contacted the companies mentioned in the article, and the text can be updated according to the positioning of the brands.
The "black fraud" controversy strikes with bizarre offers Photo: Nicolly Vimercate / dnetc
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1. Fan with more than R $ 200 freight
Fans are part of the list of products that are in demand at the time of Black Friday. According to a user report on Twitter, the purchase of the product was R $ 69.90, which was offset by a freight charge of more than R $ 200 on the Magazine Luiza website.
2. No cinema session
The cinema chain Cinpolis announced on Thursday (28) a promotion in which any session started until 5 pm today would cost a fixed amount of R $ 5. On the other hand, when consulting the program schedule on the company's website, customers expressed themselves when faced with the absence of sessions in the time when the offer would be valid. The company responded by explaining that the promotional sessions were only available at the box office.
In response to a report published by dnetc, Cinpolis clarifies that due to a systemic issue, the sessions announced on Black Friday were not available on the website. However, he reiterates that at the box office, promotional sessions were already being sold since Thursday morning.
3. Tennis with difference in shipping discount
Users reported that, on the Netshoes website, a sneaker with a value of R $ 149.99 and free shipping started to cost R $ 141.39 with the Black Friday discount coupon in the amount of R $ 22.50. However, the offer applied to an additional freight (previously non-existent) in the amount of R $ 13.90. Thus, the discount given to the customer would no longer be R $ 22.50, but only R $ 8.60.
4. Sof more expensive throughout the day
On the Mobly website, as a user points out, a sofa with the Black Friday seal had an increase of R $ 160 in advertising throughout the day, leaving customers confused. In a note, the company explained that prices may vary.
Mobly clarifies that some products may suffer price variations depending on the channel accessed, since the company works with special discounts for partners and affiliates. The company also reinforces its commitment to transparency and customer satisfaction.
On the Lojas Americanas website, according to a user, a unit of the Trakinas biscuit was announced at a 72% discount, that is, referring to an original price that would cost R $ 9. The company informed that, despite the post being this year, the consumer print referring to a promotion of another edition of Black Friday.
The Dell Inspiron 15 3000 notebook, famous for being a model with more basic specifications and intended for everyday use, has prices between R $ 2,349 and R $ 4,049 on the manufacturer's website. However, the account of a Twitter user pointed out that the product was advertised with a value of R $ 179 above the price previously stated on the website. Despite the user's screenshot not revealing the date, the value would have gone up from R $ 3,069 to R $ 3,248.
User on Twitter reports price increase on Dell notebook Photo: Reproduo / Twitter
Dell informed, however, that the content of the tweet does not proceed, since the models compared in the print have different configurations and, therefore, have different prices as shown in the images below, sent by the manufacturer.
"In response to a report published by dnetc, Dell clarifies that the consumer's complaint does not proceed. The amount cited by him refers to products with different configurations. The model that cost R $ 3,069.00 is an Inspiron 15 3000 with Intel Core processor i5, 8 GB and 1TB of memory, while the model mentioned in the Black Friday promotion is an Intel Core i7, 8 GB and 2TB of memory. ", clarified the company in an official statement.
Print from the Dell store before Black Friday Photo: Reproduo / Dell
Print from the Dell store during Black Friday Photo: Reproduo / Dell
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